Arby's — Restaurant in Town of Babylon

Loyal customer who has been coming pretty much since location opened. Unfortunately the owner was highly confrontational and made a decision to treat and speak to me like a child. She seems like someone who usually gets their way and for lack of a better term was a clear Karen type. She made the decision that confronting and talking down to a loyal customer over 6 oz of water was worth tearing down a well developed sense of brand loyalty from a customer. Actions have consequences and my loyalty cuts both ways, now that decision has cost you mine and my family’s business. I hope you weigh the consequences of your actions the next time you’re seeking out conflict. Seeing the looks on the employees/kids faces while this incident occurred certainly reinforces the notion that she probably does not treat them any better than she would a customer. Greed and power tripping is not a...

Last Friday I ordered a burger from drive thru location there on 110, started feeling Ill within a few hours, was up until 5:30 am glued to the toilet with volcanic diarrhea Never again. Contacted Arby’s the following day to report this and have yet to hear back. Will never eat at an Arby’s EVER AGAIN TELL YOUR EMPLOYEES TO WASH THEIR HANDS

FOLLOW UP: Arby's Corporate sent me a gift card and I used it to buy a chicken sandwich at their Centereach, N.Y. location.

Guess what?

I got food poisoning AGAIN that afternoon. Within the hour I was glued to the toilet unloading mephitic, Krakatoa-esque torrents of watery chicken chunked poo. I am not kidding. What a...

I appreciate every time I come here, which is almost daily at times, how pleasant the staff is!!! I try to always remember to ask for my food fresh bc I was scarred by another Arby's who will serve u cold mozzarella sticks unless u ask otherwise..but whenever I forget it doesn't matter this location still always makes them fresh for me and they never give me an attitude for being a customer either (unlike the one on sunrise hwy in Lindenhurst). So, thank you; sometimes, these small moments of kindness provide a grand sense of peace for customers like me trying to navigate their way thru this insane world! Ur smile makes a...