Wendy's — Restaurant in Town of Brookhaven

I arrived at this Wendy's at 11:45pm and the line was moving very slow. There was maybe about 4 cars in the drive thru but it was still so slow. It is not smart how they only have one window which slows down the whole line in the first place. After waiting in the line for over 15 minutes with only 4 cars in the line, I arrived at the speaker at about 12:01am. I was sitting there for a good 30 seconds with nobody greeting me. Then I asked if anyone was there and nobody responded. I figured that they were just busy at the moment. However, I was waiting there for over 5 minutes with no response. Finally, after 7 minutes someone finally answered and says, "Ma'am we're closed." Then she proceeded to say, "I just put on a headset." After waiting for over 20 minutes just to have her say that they were closed in a bad manner was very disappointing . She had horrible customer service and was very rude. There was still a line after me waiting to be served with no notice that the store was closed. I got there well before 12 so I should have been served. They didn't care at all and showed no respect for the customers. I am very disappointed in the lack of customer service and care for the customers. I will make sure to not return to...

I was on the drive thru today I ordered 2 jr hamburgers plain and a medium fry. I know better than to drive off and not check my order at this wendy's as they have made errors in my orders before but dumb of me i didn't bother to check. When I'm waiting at the light i reach in the bag for a fry there's no fries! I go back get my fries drive home, tell my daughter i got her wendy's she opens the burgers it's not even what I had ordered. They gave me somebody else's double cheese burgers, that's why there no fries to begin with cuz they gave the wrong order altogether. Peace of advice Always always check you food at this wendy's specially if your children are picky eaters or you'll waste your money on food no one is...

Terrible experience. Placed my order through the app. Putting aside the fact that it took 20 minutes from when I got their to actually get my order, the food was cold and tasted like it was sitting for a while. As far as the burgers and chicken sandwiches I ordered the specific details I ordered were wrong. Nothing complicated, extra pickles on the burger and ketchup on the chicken. The burger only got pickels and they didn't bother putting any of the other condiments that it normally comes with on it, same with the chicken. Their were only 3 cars in front of me and no one inside. It should not have taken this long and it really was not a complicated order. No excuse for why the...