Wendy's — Restaurant in Town of Brookhaven

Came through for drive through, we told them we needed a minute and about a minute later we said they were ready. Nobody responded, and we waited patiently as other cars lined up behind us. We repeated ourselves multiple times, nobody took our order. We then drove to the next window and saw the entire staff was there with their headsets on, ignoring us the whole time while sipping drinks and laughing.

When they saw us they were shook and immediately tried to start pretending like they were busy. They looked at us a few times but still pretended to be busy, then someone finally asked what we want. We explained to them that we waited 5 minutes at the intercom to order and they didn't seem to care at all and said something about it not showing.

I quickly corrected them that they had just spoken to us and knew we needed a minute to figure out what we wanted to order. The cashier rudely again asked what he can help me with now. We left without...

August 22, 2023. Around 12pm. Bad customer service. Staff do not talk to clients kindly. They seem cold to us and to others. Then something happens that is awkward, a male staff decided to changed the menu sign on top of the food counter where the juice and paper bags for the food were. So what’s so disgusting about this? He stood on the top of the food counter twice with his black sneakers shoes on! WITH HIS SHOES ON … on top of the counter where our food was made. Again, with his shoes on! We were staring at him and the rest of the crew… and it seems to be that is normal to this WENDY’s.

While we are in there, unsatisfied customers complained how bad the customer service was and the food was considered the worst food in the area. An old couple even said, the diner food is better that this burger. He opened his burger and stare at it. Ouch!

We are not the only unhappy customer. Department of Health must be informed. It’s...

“Can I have six four for four’s?” A question to which the employee at the drive through said “No”. I asked again and they replied with “I don’t believe you.” Finally after the third time asking, the employee said “Um yeah we heard you” (in a very moody tone) after wrestling for another couple of minutes with very uncooperative staff, I then asked if I could pick up my mobile order with the food, she asked for the information and told me to come up to the next window. After giving me the four for fours, she then took the mobile order information and made me go through the (10 car long) drive thru line again. After waiting 15 more minutes, I got to the drive through window where they then lost my order and tried to get me to pay for it again. I spent a total of 50 minutes in the line. This Wendy’s is held together with popsicle...