I want to specify that our server Riley was very nice and she is the reason the service got the 2 stars instead of 1 star. I’d give her five stars if I could review her service separately from the entire experience. The hostess who seated us also was very bubbly and welcoming. I came here for dinner with my family the other night and ordered a bowl of vodka penne. I’ve honestly never seen vodka penne where the sauce was non existent, pasta had no color, and just chunks of tomato. Every place makes things differently though and since the menu never said anything about chunks of tomato (I’m talking large chunks not small bits like a fresh sauce might have) I asked Riley if I could get the pasta without the chunks. She was very nice about it and took my bowl back. A man who I didn’t get his name, but I imagine he’s some sort of management as he was wearing a nicer dress shirt and had a mic, came out to speak to me and that’s where things went down hill. He proceeded to tell me there was no way I could get the pasta without tomato being a part of it to which I explained tomato itself isn’t a problem, it’s not an allergy, it’s the texture for me. He went back and forth with me and was very condescending. At one point he told me every vodka penne was made that way with large chunks so I should expect that. It was my first time at this Delmonicos, hadn’t been to the Albany location in many years, and I’ve never had a bowl of vodka penne from anywhere come out looking this way but even still, you don’t speak rudely to customers. He had me so bothered by the way he spoke to me I didn’t want to eat anything from there at that point. None of us plan to return here because of how he was when he came over. If you want customers to return, speak to them with decency, not like an idiot who’s beneath you and not worth your time. Even if you do for some reason think I’m an idiot who doesn’t know marinara sauce is made “100% a tomato product” rather than understand I have a texture aversion, you don’t speak nasty. To clarify - I understand that me having a texture aversion isn’t the restaurant’s problem, it’s my own thing, so if he’d spoken to me nicely I’d have appreciated being able to switch to something else and it’d have been fine. The entire issue I had with him was how rudely he spoke to me and how he was condescending to me.

Riley was very nice and not condescending or rude at all. She was great. Nothing negative in my review was about her so I don’t want this to have any backlash towards her. The man who came over to our table though shouldn’t have a job where he has to deal with customers if he can’t handle speaking properly to them. I’m sorry I don’t know his name to clarify further but we were there last night, Sunday 2/4.