Dunkin' — Restaurant in Town of Eastchester

The working staff for the most part are friendly, but they constantly incorrectly make orders, regardless of if they are ordered in store or through the mobile app. The managers at this particular location are rather rude. I had a manager berate me for asking for an order to be remade after being given completely different items than what was selected for my order on the app, even though the label on the bag my order was handed to me in clearly had my correct order marked on it and I was told that I probably didn't know how to order properly, even though clearly by the sticker printed on the bag my order was submitted exactly as I wanted it. The wait times, even during non busy hours, for orders to be ready are incredibly long as the workers tend to talk amongst each other. I do not believe in the months that I used this location for ordering breakfast before work or lunch during a break that I have received the item I ordered as it should be from the start, I almost always have to deal with an incorrect item or ask for a remake or replacement. I've begun to drive more than double the distance now to go to another Dunkin location purely because the time spent waiting for orders to be corrected here takes longer than the additional driving time to the next...

We have ordered multiple times from this location since this is the only DD near our house. I normally don’t rate any places but this place had got on my last nerve. We had ordered a bacon avocado toast, when I opened it and I didn’t see any bacon (not the first they had done it to me). My husband ordered 3 egg and bacon sandwich on toasted croissant, then we realized they were only lukewarm and not toasted (I waited for more then 5 mins at the store, we used Mobile app to order). We also ordered 10 mix munchkins for our kids, first we only got 8 in total and they only mixed 2 flavors but they have all flavors available (noticed while I was waiting). One of my daughters only likes the one that has Jelly filling and that was not in there and We had to hear all the crying in the car. Normally I checked my orders but we were in a rush so I rushed out of the store as soon as I got my order. The place is clean but their staff need to put their actions together and be more mindful with what...

Customer service is HORRIBLE I am never going in there again. There was this teenage girl who works there and I went there one time but it was closed. So I walked back to my car and when I got in, I saw in the rearview mirror that she was eyeballing me with her middle finger, and I didn't even do anything to her. Another day I went and there she was. I was starting to order bagels and then she INTERRUPTED me in the MIDDLE of my sentence, said "Does it look like we have bagels?" and stepped aside. A girl next to her (pale, redhead) didn't even do anything, just laughed. Does anyone else know that that is NOT the way you speak to a customer? And she treated the guy in front of me like a king. Anyway, DO NOT GO THERE HOOOOORRRRRRRRRRRIBLE...