McDonald's — Restaurant in Town of Grand Chute

I went here after work and got a big mac and a quarter pounder with cheese. I got all the way home and went to eat with my girlfriend only to realize that there is no big mac at all, and the quarter pounder was hard and black and burnt. So i brought it back and nicely told them about what happened, and they gave me a new bag of food l, so i went home and opened the bag and there was a big mac that looked good, but then i open the quarter pounder and see that its literally burnt black again. This isnt the first time or the second time ive had problems with this McDonald's either. My last problem i had with them i made a pickup order online and paid for it and it was pouring rain out and i was at my buddies down the road and i got there about 15 minutes after i placed the order and they said they had thrown it away already and that they couldnt refund me and to try to come back the next day to solve it, their reason they threw it away was because it was 4 minutes after breakfast was done and said we took to long and so we tried to come back there atleast 15 times and get our money refunded but each timr they had a reason why they couldn't do it or about half the times we tried to get it resolved they said we would have to wait and eventually it will get refunded and that was a 30$ order that never did end up getting refunded. If you look in the picture you can see how awful that quarter pounder looks, and how they just threw three pickles almost on top of each other and then the other pickle is on the other side at least, but this just looks nasty and dry and just as bad as the first one that I got if not worse. I went to pick it up and look at the other side and it was so dry and old that it literally just broke apart. But when I had called the lady working, a short skinny woman who usually works night shift, she told me that it was freshly made and that it's too late to get a new one now because they're cleaning up for the night. How hard would it have been to just make me a new quarter pounder when they literally closed about 5 minutes before I called. She then rancid on telling me that I should not accuse her of giving out the same quarter pounder because that is just nasty... But really what's nasty is the food that I just paid for and wasted two trips going back to the store to get our order right. Highly don't recommend going to the store, and if you do, make sure that you check and see if everything is there and not only that open up the wrapping or box and make sure it doesn't look like it's been sitting there for hours all...

I wanted to try the new special which was a quarter pounder with cheese and bacon FF with BBQ sauce French Fries and a sprite and ended up just getting my regular order because the lady that was taking my order couldnt speak english and didnt understand that i didnt want condiments on it JUST THE CHEESE AND BACON. I didnt want to get my order screwed up while i only have a 30 minute lunch break and wouldnt have the time for screw ups So i said screw what i was just trying to order and just give me a double cheeseburger plain just that. and she ended up putting a ranch and a sprite on my order as well. as frustrated as i was because we couldnt communicate properly i told the next employee at the window taking my money and he just backed up and acted like he didnt know what to say so i moved ontot the next window where it seemed the lady giving me my order was a manager in different uniform as the other employees. I told her what had happened while she was handing me my order and she just ignored me said have a good day and closed the door on me. needless to say i didnt get what i wanted and the whole experience ruined my lunch break. It baffles me that they would have someone taking orders that cant speak english. Not that mcdonalds cares that i would have been spending a little more than what i did, it was just piss poor customer service from all 3...

This past weekend we went thru the drive thru to get burgers n fries for my daughter and her friends after swimming all day.. It was pretty specific but easy order 5 reg cheese burgers 3 with ketchup only 2 more and a triple cheese burger were all with only with ketchup and pickles on them and got the 2 reg chez 1 triple all came with the worls and like mist kids refused to touch them with the opinion n mustard on them.. Cause they can't just pick that off and eat it n was 3 fries short.. So I again had to stop and get them food at burger king.. Not exactly the happiest as I can't exactly afford to replace food for these kids or return them unfeed.. But I had to feed them.. So I had to spend more money.. And use my gas money for the week.. Its constantly a problem with specific orders that we have problems getting the works on the burgers.. It seems to be that is what happens everytime if it is busy I swear I'm beginning to think they just seem to always do as...