Dunkin' — Restaurant in Town of Greenburgh

My order was not made the way I SPECIFICALLY said in my online order. And the food was literally thrown together. My roll ups looked like they just threw it in the oven to heat it up and then rapidly wrapped it up, with cheese still oozing all over the place. My whole bag was covered with cheese from the roll ups! My wraps were cold, looks like they were frozen and they heat them up, that is not good! Iced coffee had absolutely no milk in it, even though my online order specifically said how much milk to add, along with sugar. Iced coffee tasted terrible, like it was burnt and they just added water to it to mask the taste. Won’t be coming back to...

Worst service operation I have ever experienced. 2 people keep switching on the register and then one takes the cup and the other does the second step. They must have done 5 orders from online. While store was backed up. Then, they put the cup with ice and sat it on the coffee bar for a long time. Making other orders. Ask the girl about just putting coffee in the cup. She goes “you need to wait” mind you she’s taking orders so she can then go back and work as a 2 way chain that...

Terrible customer service. Not busy at all as I was the only customer. There were 3 people standing behind the counter talking amongst themselves and all walked away. The only 5 star goes to the man doing maintenance/cleaning that had the sense to acknowledge me even though he doesn’t handle register. Another customer walked in and sat her child on the counter. Somehow they could see her and one woman slowly made her way out to serve her before me. Can’t imagine if it was...