Muddy Water Coffee & Cafe — Restaurant in Town of Greenburgh

I wish I could leave a higher review because this place is cute and the pastries are good... but the staff working are so outrageously rude, condescending and obnoxious. Let me start by saying I don't like giving bad reviews, especially for independent establishments. I know it's hard to run a business and good reviews help gain more business. So if this was a situation of "she didn't smile at me when I ordered" I would have let it go and just not returned, no harm no foul. But this was three experiences over the course of less than an hour that left me with such a bad taste in my mouth I have to say something. When we placed our order the girl working kept rushing us, even though there was no line. And when I asked for a napkin and straw she rolled her eyes and pointed to where they are. Ok, it's my first time here and we just spent a good amount of money getting a few things and leaving a nice tip so maybe have some compassion? Then they messed up my order and were really arrogant about it. I was like whatever, I've worked in customer service and some days are tough - I get it. But the icing on the cake was when my boyfriend took our dirty dishes back to the counter (which was really nice - we don't work here, there are no signs requesting to bus your own table.) He put the dishes down and the boy working laughed in his face! Like... LAUGHED! Looked him in the eye and LAUGHED like he was an idiot and did the stupidest thing ever and pointed to where the dishes go which was literally 18 inches away. He could have said "hey thanks for your help, do you mind putting the dishes there?" but no... he LAUGHED! To the owner - we were there Saturday August 24th, 2024 at 3pm. Maybe look at your staff schedule and let the people who were working know they cost your establishment future business and gained a bad review - which I'm sorry to leave. I hope you can get your establishment in order and please let me know when you do as I believe in second chances and I'd love to come back...

On a recent weekend family stay in Tarrytown - we caffeinated ourselves here both mornings. We grew up visiting Tarrytown given my Mom's entire side of the family is from here, so I almost feel like a semi-native. Tarrytown has grown so much since the 70's and this place is a cute coffee shop right on Main and next to the fire house.

The place was super crowded both late mornings. Both days when we were there, three people working which did not seem like enough? But that was fine for us, since we were in no rush. Given the crowd in there, it is clear folks really like this place.

We ordered specialty coffee and food items both days. On Saturday they had a LOT of options, Sunday they were out of most pastries so I am thinking they get from a local baker or something, There were TONS of tourists there that weekend given the time of year.

The breakfast items were super fresh and out of this world: we ate scones, croissants and this KILLER Nutella Banana bread.

Coffee drinks were delicious as well, since we are all specialty drink peeps. I thought I had died and gone to coffee heaven when I saw they had Gingerbread syrup... they made my medium quad gingerbread latte...

Not sure what happened here... but on my recent visit Monday morning (7/1st), they really dropped the ball.

My wife and I came and the place was lively, with decent number of patrons. My wife's latte and toasted croissant came pretty quickly, but my cold brew and toasted samosa literally took like 15 minutes... I was just waiting around while other people kept getting their food...

Did the young girl forget my order? My samosa was sitting in the oven for quite a while... and when she finally got to it, my samosa was burnt on the edges and way, way over done. I did not want to make a big issue so just cut out the burnt ends and just tried to enjoy - beans and mushroom filling wasn't bad - just that it was all over-toasted and thus a bit hard.

Cold brew was also just so-so - tasted rather watered down. I noticed that both workers were just employees and they were both slow at service (or hammered - one was so occupied making coffee and didn't even acknowledge my presence waiting for my samosas) and just did not have good training overall, which brought my 2nd experience here to 2 stars.

Hopefully it was the Monday one-off leading up to July 4th...