Goldberg Hardware — Local services in Town of Greenburgh

This occurred when I first moved into the area and needed several items for my new apartment. I arrived early in the day to Goldberg's Hardware and there were a number of Hispanic Gentlemen making purchases. I looked about and when it was my turn, I got to the cash register, and asked the person behind the counter if I could have a set of keys made. Turning to someone behind him, he yells out "Hey! We got one here that speaks English." Suffice to say, I ignored the comment and had my keys made.

Sadly however, Goldberg's owner lost a customer who needed gallons of paint and painting equipment, shelving and wall paper for 5 large rooms. Was also needed some gardening tools and and such. I always prefer to purchase locally, but I would never support nor abide such a level of ignorance as the employee had displayed. Goldberg needs to teach his employees to keep their racist comments to themselves or loose out...

Entitled...arrogant...I could go on? Oh yes and rude...BEWARE--there are many other great stores which offer wonderful service that have a kind staff. I asked to get $1 in quarters because I only had a dollar bill and needed change for the meter. THEY COULD HAVE RESPECTFULLY DECLINED BUT THERE WAS A MAJOR ATTITUDE. DIDN'T EVEN ACKNOWLEDGE ME WHEN I WALKED UP TO THE REGISTER. EVEN THOUGH I WASN'T PURCHASING ANYTHING...I VERY WELL COULD HAVE BEEN. SO EITHER THEY ARE RACIST, GREEDY, OR LIKE I SAID ENTITLED. CAN'T EVEN HANDLE CONSTRUCTIVE CRITICISM. PERHAPS AN EDUCATION WOULD HELP? MAYBE LEARNING SOME SKILLS IN THE CUSTOMER SERVICE DEPARTMENT? YOU CERTAINLY COULD USE IT. AND YES I WILL TELL WHOEVER I WANT ABOUT YOUR POOR CUSTOMER SERVICE SKILLS AND BEING AN UNKIND AND ARROGANT...

I have been in a few times and found the associates helpful and knowledgeable. However, the last time I went into the store I had a question about two products and approached an associated standing behind the counter who appeared to be available. I asked if I could ask a question about the products but before I even finished my sentence he cut me off and informed me that he was busy and I would need to wait. While I prefer to patronize local businesses, I don't think its too much ask that those businesses look their customers in the eye when speaking to them. Another associate came over and was more willing to assist than his co-worker, but had the other associate not come over so quickly I might have simply left and made my...