Cajun Cafe — Restaurant in Town of Guilderland

Extremely disappointing and unsafe experience.

I’ve visited this establishment several times in the past without issue, but this most recent visit on 8/4 was unacceptable. As my friend and I approached the food court to browse, we were pressured by a staff member to get in line before we even had a chance to decide what we wanted after taking a sample.

I ended up paying nearly $11 for a chicken and rice meal with a fountain drink. The rice was completely flavorless, and the drink contained strange black particles at the bottom. I tried to overlook it until I then discovered a chunk of metal cooked into my chicken. We also found small pieces of paper in both of our meals.

I brought this to the attention of the woman at the front who gave us the samples and said I needed a refund. She seemed genuinely shocked and directed me to the register. However, the man at the register (possibly the owner) was extremely dismissive and rude. He took the food, scurried to give me $7 back in cash, and claimed the leftover $3 that I wasn’t refunded for was for the drink, which he said was “fine” and that my meal was only $6.99. There was no apology, no acknowledgment of how serious the issue was, and no accountability. It seemed as if he didn’t want to make the customers in line turn away from buying their meals.

Food safety should never be compromised. I think this whole situation was extremely unacceptable and unprofessional. It’s clear the reputation of this business is more important than the customers satisfaction and safety. If I could give this place 0 zero stars for this experience...

Go to China Max across the way for cleanliness, good quality food and good service. Do not go here. The staff are rude to customers. I decided to order here because the line was shorter. I’ve never in my life been treated so poorly at a restaurant. First off, the line is chaotic and the food upon closer inspection looked pretty old. Secondly, they don’t take orders or payment in the order of the line so the man behind me paid first while they held on to my CREDIT CARD on the back counter for an inordinate amount of time. I would say they had my card for 3 to 5 minutes while I waited for them to take cash payments from people behind me and take new orders. When I received my food I was not provided sauces or napkins in the bag. I requested sauces and chopsticks. The man slammed down my chopsticks on the counter like I was inconveniencing him. I didn’t take it and to be honest, I barely wanted to take the food. I don’t believe in taking anything from someone given in anger or hate. This restaurant hates their paying customers. It was such a horrible experience and made me realize why waiting in line at China max is worth it! I have never been treated rudely at China Mac and my request for anything is treated with respect and curtesy. The food at China max is fresh and good quality. The staff listen to customers and don’t have visible disdain for them. Avoid CAJUN CAFE...

I purchased two meals, one without a side after I was harassed with a sample and pushed into their line. They advertise two meats and two sides for $3.99 - no other prices. The total came to $14.02 so I questioned the cashier, she said meat only without a side was $6.99. How can that be when I got less food!!? It was the SAME amount of meat as the other meal I purchased with a side!! Even still it seemed too high to which she claimed was tax. As not to argue with the person who barely spoke English and not upset the impatient line they created by making everyone wait for them to make more samples I just paid for it. When I got home I did the math and found they overcharged me $2.22 because $3.99 + 6.99 +.88 tax is $11.86 (NOT $14.02!!!) TO TOP IT ALL OFF THERE WAS BARELY CHICKEN IN THE ORANGE CHICKEN!!! I feel so ripped off. I will be filing a complaint against this company with NYS. I WILL NEVER EVER GO THERE AGAIN!! Lord knows if it was even chicken?? UGHHH The only reason they get one star is bc Google makes you put at least one, they don't even deserve...