Waitress swiped our card for the table next to us and our table both!! Charged us an extra $228 without us knowing until we got our credit card statement. Also the food was horrible.

Called guest relations who told us they would not do anything to help. Even though they comment on every bad review pretending to help…

Each time we called the store to resolve this issue the staff was extremely rude and dismissive, especially the kitchen manager Juan, who was being rude before I even said a word to him. They all kept saying they couldn’t handle the issue and the managers were too busy and didn’t want to talk to us no matter what time of day we called.

Finally got to talk to the general manager Stephanie who admitted it was their fault and that we would see a refund within 10 days. 20 days later, no refund…

Tried calling Dave and Busters corporate office who sent us an email saying that they wouldn’t do anything to handle this issue for us. They wouldn’t even reach out to the store to try and help resolve the issue. They just told us to call the store again and deal with it ourselves. What a joke Dave and Busters corporate office is.

After dealing with rude staff again we finally got to talk with another manager Shannon who said she would let the general manager Stephanie know and look into it and call us back. She clearly lied to us because we never heard back and were eventually told by the general manager Stephanie that no manager there had even heard of this issue yet…

Another week later we had to call back 3 more times and deal with staff being rude to us yet again. Especially the rude kitchen manager Juan. At which point the general manager made up some lame excuse about why the refund was never processed.

Finally after that uphill battle which took a month of frustration from the time we first called, we got our refund. This place and their employees are a sad example of a business. Especially because all of the food ordered by our party was horrible.

After this experience and seeing the other reviews posted with pictures and videos showing mice all around the kitchen we will definitely not be back. What an awful and disgusting place to bring your family.