Odyssey Family Restaurant — Restaurant in Town of Hamburg

When we came in, it was unclear whether we should seat ourselves so after a few minutes of standing there without being recognized, I went to the counter and asked. We sat ourselves and were asked about drinks before we even sat down. We had 2 children under 2 with us and were standing waiting for a high chair. we asked for a minute, the hostess (?) never came back. Another customer (?) was sitting at the table behind us and overheard us talking about crayons and he actually went up and grabbed them from somewhere. After about 7 minutes, the server came over and took our drink orders with our food order. She never brought my mom's hot chocolate. We didn't get a chance to remind her because she never returned in the 40 minutes we waited for our food. We were here one other time and waited about 30 min for food. The table next to us also complained about the long wait to get their food. No one came around for coffee at any time. After watching the food sit in the window, another waitress finally brought it over. Our server eventually came to check on us and my mom said not to worry about the hot chocolate anymore and instead of apologizing for forgetting, the server said "oh okay no problem!" . The food was good and hot. They also bring you the check with the plates of food, which seems very rushed. We weren't thrilled with our experience last time we were there, but decided to give it a second chance. Now I can confidently say we...

The service was lacking. While the waitress was friendly, she could not answer basic questions about menu items or upcharges. The most outrageous part of the entire meal was the server's claim that she was not allowed to know if certain items contained dairy products - and when questioned further, she explained that the owners of the restaurant refused to even hint of whether dairy products were used (presumably they did not want their secret recipes found out). That was a problem as I am lactose intolerant. The menu did not include any information as to food allergens.

The food was mediocre at best. The tatziki sauce was more of a dill with garlic sauce, and the lamb and beef that was used in the gyro was compressed rather than shaved. It was also overcooked. The feta cheese was a cheap knockoff made with cow's milk rather than goat's milk. Everything about the meal was subpar.

And to top it all off, I was overcharged for both dinners on my tab. When this was brought to the attention of the server, she lied about what she said the upcharge would be and refused to fix the check.

I will not be visiting this...

This place is fantastical. I highly recommend the steak (larger of the 2 offered without question) and eggs, with xtra crispy home fries and of course, sour dough toast. It is thee most delicious meal no matter what time of day you decide to eat it. I had been craving this meal for days and days and when I finally got it, wooooo weeeee was it everything I was craving and more. And if ur lookin for a salad, The beef souvlaki dinner, med, with xtra pita, muah de-lee-c-ousous!!! The service is awesome, the servers are some of the nicest wny has to offer and because the prices are soooo reasonable, you will have more than enough money leftover to let them know how awesome they were! One of my all time favorite places to eat. Esp cause of how casual it is, so I don't feel out of place if im not all dolled up. You won't be disappointed. FYI, they have the quick crack and a scratchie machine in the hallway, so if you gamble theres that, but if u got a gamblin problem, you might wanna go for take out and have a friend pick that...