Starbucks — Restaurant in Town of Hempstead

Horrible service always a waiting long and they always have people who are young and don’t know what they are doing. It use to be great here but now it’s horrible I’m not sure who management is but it needs to change. The young guy who was tall I guess he was the manager for today at 7:30am 8/7/19 had a guy who didn’t know what he was doing on the cashier. The line started building and this cashier was with the same lady for about 10 mins. It was about 4 workers there or 5 and nobody took my order. The tall y’all didn’t even have a name tag who seemed like the manager. He was very rude and stand offish. I said this is crazy the wait is always long always. He said yup it is with an attitude. N still helped the cashier who didn’t know what he was doing instead of taking my order. They need a manager who is professional and knows what they are doing in that Starbucks. Too many young kids and unprofessional workers. Other Starbucks I go to greet you, they smile, they make you feel welcomed. This is the only Starbucks that doesn’t make you feel welcomed, not only is customer service bad but the wait time...

The young man at the counter has no clue on the products he's selling. I approached the count with a bag of Espresso Roast, I asked if he had any Komodo Dragon and Samatura, he was lost I repeated it a few more and he got a little attitude, then told me No we don't...

I pushed the issue so he can ask someone else... They had it , just in another location which was actually directly in front of the young man, all he had to do was try to assist the customer.

So, I picked up four bags and ask them to be ground for French Press, I then gave him a story of my last time buying 4 lbs and needed bthem ground for a French Press, only to later find our they weren't ground as I asked...he got a little ticked.

So, I had him ground a little of one just to see, their calbration is off, so I just took the one ground and three beaned.

Now, if all that wasn't enough, he found the smallest bags and tried to squeeze three 1lbs bags of bean coffee when it was so obvious only 2 will fit, so I reqianother bag, 2lbs per bag and even had to request my...

This USED to be one of my favorite Starbucks to visit. Infact, I wrote a review 2 yrs ago saying how nice the staff was here but NOT ANYMORE. Issue #1- the music here is very loud, to the point that one has to repeat itself over and over for them to hear what you're saying. As if it isn't hard enough already speaking with your mask on, now you have to scream because the music is so loud that they can't hear you. That's so irritating and unprofessional. Issue #2 - the staff is not the friendliest anymore. One would think that you're getting your order for free here considering how they get when you ask them a question about your order. Sad to say but I honestly don't recommend this place anymore. It's a shame because this place is very convenient,...