Starbucks — Restaurant in Town of Hempstead

Came with my grandparents who are loyal starbucks customers. At our local starbucks the employees prepare my grandfather's coffee before he even says anything because he's there every day at the same time for the same drink for the past 10+ years. We were in the Target and decided to stop for his coffee and wanted to use his points because he has a lot accumulated and the drink was expensive (around $10).

Even after repeating multiple times that we wanted to use points, they charged us $10 on the card instead and then when we realized and said something, the manager was rude and just basically shrugged and told us "it's too late and we can't do anything about it" even though it was their fault

My grandfather asked for light ice and watched as they filled the cup with ice. He then said again "I asked for light ice" and the employee just brushed him off once again and said ok and didn't take any ice out. We didn't even have the issue of them filling the cup 3/4ths of the way for light ice, they fully just ignored my grandfather.

Since we wanted to use his points and not the credit card and they weren't making the drink right, my grandmother told them to forget it and asked for a refund because they had been going back and forth on the whole points thing for awhile and she gave up. The manager gave her attitude and then refunded her $7 (and some cents, i can't remember the number) in a gift card. She was like "the drink was $10, why did you only refund me $7" and they gave more attitude and finally gave her back $2 and some cents. The overall total refunded didn't equal the amount we paid (literally just a few cents off) and so my grandmother asked why they couldn't just refund her the full amount she paid and they told her "that was for taxes and we can't give that back"

Horrible customer service. Complete inability to follow simple instructions. Someone needs to teach both the employees and the manager/supervisor how to interact with customers. I thought at first it might have been discrimination because my grandparents don't speak English well and are Asian, but now I see that the employees here are just bad in general. The employees at this location are giving Starbucks a bad name and it definitely isn't every starbucks. Many other locations are excellent so if you can, avoid this one at all costs and go to another starbucks in the area or just suffer the same terrible experience as everyone else who made the mistake of coming here. Never ever coming...

TERRIBLE!!! Stay away from This Starbucks, specially from Michelle and her “barista” coworker. I visited 05/11/23 and first, there was a line of 3-5 people… and even tho I was the 2nd in line, we all waited about 20-25 min to be taken care of. Insane when Michelle and her “Barista” where basically chatting, hanging out with Target employees (which also skipped the line in front of everyone), on their phones and preparing every order in the slowest way possible… Michelle is so shameless that she spent like 5 min “selecting options on a screen” just to warm up a sandwich. Like come on, this is not The Union, you make a salary out of Customers Money and still don’t wanna do your job… like, if you dislike your life or your job, just quit, both of them if you want, it is that easy!!! Finally when MICHELLE took my order, in the rudest & careless way, she decided to NOT let me know that one of the item that I order wasn’t available, but she still charged me for it. I spent almost $30 and the total wait was about 35 min, just to receive my order WRONG… as they didn’t have the coffee I PAID FOR, She gave me whatever came to her mind instead (I ordered Caramel Macchiato, she gave me a Mocha Latte)… at this point I’m late for work and left… but I leave you my experience so you are warned what to expect from Michelle and her “barista”. Good luck getting anything from this Starbucks. P.S. on the video you can see how the line never moved and their are just gossiping and making fun of the people in line… poor Michelle, I can see why your attitude is so salty, but girl there’s No one to blame but yourself… your life...

We Came in at 10:00 am, we started our order with the cashier, she had a negative attitude, there was no greeting or nothing like that. This is the short, chubby older worker.

I ordered my drink. She asked if was done, when i tried to order food she cut me off and said , "no food". BUT we saw her heat up a food item for the customer infront of us. My partner tried to order his drink but the cashier was just looking away so he had to ask if she was ready because she was not paying any attention at this point.

There was one younger worker not making drinks, she was leaning on the counter talking to a target worker while drinking her coffee, at this point there is 4 costumers on line, the cashier hands her our cups and tells her our order, instead of doing it she hands our order to a third worker.

When we got our drinks mine was not correct she put foam instead of Whipped cream, which i said it was fine, but the cashier came to us ans asked what the issue was, so when I explained she started saying that the drink that I grabbed wasn't mine it was my partner but it was clearly not. At this point they are not listening to me or making any sense so the cashier just throws the drink out after I said would take it and tell the third worker to do it to which she says " I don't wanna make their drink"

All of this is happening while the second worker is still not doing anything and she's just laughing at the mistakes the third worker made.

They all need retraining and a workshop on how to not behave like they just chilling on the block. They don't look or speak...