Starbucks — Restaurant in Town of Hempstead

Came here in the afternoon on Oct 17th. The drive through line is always longer than just parking and coming inside, which is what I did.

Pro Tip: The drive through line will take you literally twice as long as parking and going inside at this location. You can gauge it yourself by seeing which car is at the end of the line when you go inside, and where they are when you come back outside. It also helps that almost no one is inside due to COViD.

Barista was friendly and order was accurate but they happened to have Simple Plan playing at maximum volume and nobody could hear the Barista. Combined with all customers and staff having to wear masks and there being plastic barriers everywhere due to COVID precautions, no one could hear anything. The only way to figure out which drink went to which customer was to check the label printed on the side.

The barista apologized that there was nothing she could do about the audio level (which I believe), but it's obvious someone else there wanted the music that loud (probably the shift manager, if the barista couldn't turn it down.) No other Starbucks has this problem.

I will say that this was the only time I've had this issue here, so maybe just an off day. Ordinarily this has been a great Starbucks and the orders are usually served quickly...

The store was clean and I redeemed my birthday strawberry frappuccino at the store. I needed to use the bathroom and the female supervisor said that they let no one use the rest room. They are are very busy store with a small parking lot heavily trafficked with walk in service being brisk as well. I am an elderly gentleman using a cane and was forced to cross Long Beach Road which is essentially a six lane highway to us a BP gas stations restroom. Despite covid 19 concerns this is a practice I have found occurring in NYC too (manhattan midtown sometimes) when employees don't want to have to clean the restrooms except for mandatory checks ordered by corporate or their managers/owners. I have given them a 1(one) star because they made the Frapp well. I informed the manager again I needed to use the restroom and added that sometimes I receive surveys from corporate and would advise corporate of this SITUATION IN EITHER EVENT. She turned and just walked away from me. I had also asked for a spoon to eat the whipped cream with which was ignored and one of the other serververs gave it to me. I gave my wife the frapp and ran across the highway to the BP using...

This place SUCKS these people couldn’t make a coffee right if their life depended on it. Everyone we go we order the simplest stuff and they give it to us not tasting how we asked but instead like water or just a cup of creamer and barely any coffee never again will we come here we’ve given them so many chances and at different times a day and it’s always the same outcome! Not to mention not a single person was in drive through and for the simplest iced coffee with creamer and 4 pumps of cinnamon dulce and a caramel ribbon frappes it took almost 10 min iced coffee was legit ALL CREAMER and my daughter got a COOKIE FRAPP THAT TASTES LIKE WATER. At this point we asked for a refund because it’s always the same nonsense that we go spend 11 to 15$ to throw them away we had enough and requested a refund girl working drive through seemed annoyed and told us if we want to go around and requested order they can make all I said was no thanks refund please why should I have to go around now to a line and wait even longer AGAIN! No thanks and my dumb self was the one apologizing to her not a it’s okay or a no we’re sorry too for not getting the drinks correct. Smh...