Starbucks — Restaurant in Town of Hempstead

The absolute WORST Starbucks I have ever came across. My first encounter was on a weekday morning on my way to work I stopped to get a cold beverage. As I pulled up to the intercom at the drive thru, I became distracted and didn’t realize I pulled past the speaker. It was a long line....and I was not able to back up because the person behind had already pulled up. So I drove up to window to explain what happened and asked if they could take my order at the window. The cashier told me okay, and asked for my order. I told her the drink I wanted...when she then told me that drink had been discontinued!!!!!!! Weird, but however I ordered something else. After a few minutes she comes back to tell me that she can not take my order! The manager says I have to go back around and join the line in the drive thru once again!!!!! I left and went to another Starbucks down the street, and was able to buy the same beverage I was told was discontinued at the other store. I called back to speak with the manager and she was extremely rude. Over a year later, I decided to go through this drive through again. Ordered the same drink! This time it was not discontinued, but they don’t have the ingredients for the drink. So I ordered something else...only to discover that I got more ice than I did beverage!!!! There was so much ice, I could not move the straw around! This location should be considered the Starbucks Flagship store of bad service and incompetence. Badly in need of new management. They don’t even deserve the 1 ⭐️...

By far the worst experience I have ever had!!! I ordered two fraps and two cake pops on 6/3/2023 around 6:30 p.m. at the drive threw. While waiting for my drinks to be made at the window I witnessed a barista (short black hair ) her name is ANNESA pick her ear 3 time while making my drink by the window!! That’s right picking her EARS 3 times and proceeds to make my drink!!!! The first time I saw her do it I thought we are all humans she probably had an itch but then she continued to do it two more time after that, touching the lid the cup and even the ingredients used to make my drink! I asked her kindly to remake my drink and she asked why with an attitude, I told her what I witnessed and she proceeded to wash her hand and remake my drink. She pushed the drink into my hand with an attitude. There was another guy at window who was very nice and apologized for the way she acted and what I had to witness. I asked for her name she came to the window with a big smile and proceeded to spell her name out for me. I can’t imagine what goes on behind closed door if she was so comfortable to do that in front of customers. She should not be working here! she doesn’t know how to communicate with customers and is very rude! I AM DISCUSSED WITH WHAT TRANSPIRED TODAY AND ITS A SHAME THAT STARBUCKS WOULD EVEN CONSIDER TO HIRE...

Front of the Place was clean. very noisy. bathroom ran out of toilet paper. They have two bathrooms. They have a lot of staff but it them took time for them to acknowledge our presence four/five minutes. My wife couldn't read the menu and ordered a jade tea which came hot but she wanted cold (it''s summer). I was offered a remake and then told Jade tea is not made cold and had the item price returned to my card. the menus at Starbucks are printed in small (type) print and are 15 ft away from easy view. .A hard copy menu should be available for people with vision challenges to be able to read with the limitations (whether they are served hot or cold). It could be just having one hard copy at the register that doesn't leave register (max of two) or available to be online and printed or downloaded from website to phone at a moments notice. I had a strawberry frap but I've noticed a strong malt flavor in them and never mixed fully. Not bad enough to return but just not what I'd gotten used to. I think (corporate may have changed the recipe?) Anyway it's probably the last time I visit this store. They seem to focus on drive through more than sit...