Bistro Cassis — Restaurant in Town of Huntington

(Disclaimer: before posting this review I emailed both Cassis and the restaurant group that Cassis operates under, RestStar Hospitality, about my experience and haven't heard back from either in a week. I've also called Cassis twice to speak with the manager and he/she is never available when I call, and have also called RestStar Hospitality; when calling them I was greeted with a voice menu listing several businesses, which leads me to suspect RestStar Hospitality may be owned by a private equity firm, which would explain the downward trajectory of quality I recently experiences at Cassis. What concerns me the most is that neither the restaurant or ownership seem to have any interest in addressing my experience. Below is the email I sent them).

My wife and I have children and occasionally get some time to ourselves for a nice dinner. Bistro Cassis has been one of the destinations we've visited repeatedly over the years when we're feeling like having a special dinner and spending a bit more money than we typically would as a treat to ourselves.

This past Friday night we dined at Bistro Cassis; I've ordered just about every entree on the menu over the years so I decided to go with one I hadn't ordered yet, the steak frites. At $57 I thought the price was a bit steep for such a simple staple of a bistro menu, but decided to order it anyway. The cut of beef was not near the quality to be charging $57 for, the steak had barely any flavor (and surprisingly the maître d’hotel butter was lacking flavor as well), and the frites were pedestrian at best. I've had plenty of disappointing meals over the years, I think we all have, but given the price for this meal compared with the low quality of the dish I actually felt ripped off. This wasn't the case of the steak simply being overcooked; it was a combination of poor preparation/planning of the dish, low-quality ingredients, and underwhelming execution. I didn't complain at the restaurant because I didn't want to ruin dinner with my wife as it's not an occasion we get to enjoy often.

It's a shame to say I won't be dining at Bistro Cassis again. My wife and I always enjoyed our prior meals there, we love the food offered at a French style bistro and felt up until Friday night Cassis was a great option, but we can't afford to take the risk of paying (what is for us) a good amount of money for a bad meal.

I felt you should hear about our experience; given the fickle nature of the restaurant business this is not the kind of food you want your restaurant to be putting out of the kitchen, at least not at the prices you're charging. If I had this experience I don't think it's a stretch to assume other diners are having similar...

We never got our food! So this review is about the service. Here’s a rough timeline - we were seated around 720ish. We asked to sit outside (myself and husband). After 5 minutes, a waiter came to see if we were being helped (first flag). We said no, and then placed our drink orders. I ordered a white, husband a red. 5 minutes later and out comes two whites. I correct the staff and they come back with a red. After 10 minutes more, the waiter comes to take our order. We place an order for mussels for apps and then each an entree. 10 or so minutes go by and the table on one side of us receives their apps. 10 minutes more the table on the other side receives their apps. My husband and I are talking (on a date sans kids so not paying attention to the time going by) and then realize that both tables have since finished their apps and we still don’t have ours. The one table next to us at this point has received a couple of rounds of drinks. Our waiter has yet to come to check in. Another waiter actually asks us if we want another round of drinks. I say yes that would be great and also asked her where our food was. She said she couldn’t help me as she wasn’t our waiter but could get us drinks. We’re continuing to sit and the one table next to us that had at that point over 2 rounds of drinks, their apps and now received their entrees. We looked at the time and it was 8:30.

We had empty wine glasses, a waiter not in sight, and still no mussels.

We placed cash on the table paying for the drinks and we walked away.

I blame this entirely on the staff. The food looked and smelled incredible and would love to try again but gosh I will for sure be asking not for the particular...

For a place yhat presents itself as a French bistro, I want onsistently to be sble to rder vlassic French bistro dtaples: pot aufeu; coq au vin; cassoulet;sole grillée; tete de veau;a filet eith a quivering fresh goie gras on top; and , if I’m lucky, pommes de terresoufflé, or a slice of a whole cslve’s liver basted in red wine and roasted in the oven., not to mention a filet preceded by a dozen oysters, ehich is a bribe mentioned in Balzac’s La Duchesse de Langeais, or a Chateubriand if I’m starving This is not to speak of the more ambitious things like foie gras layered with ghe pulp of muscat grapes , pressed duck, or rabbit terrine or lamb baked in puff pastry. I want the stsff to know st least as much about wine as sny peasant farmer in the Languedoc, and I want a more ample wine list, even if yhey csn’t pronounce it , much less describe the wines accurately in French. Cassis, slas, is not that place.Many of the offerings sre Italian, but if xou wsnt cucina itsliana. Better Joanina around zbe corner where Donato really...