Starbucks Coffee Company — Restaurant in Town of Islip

If I was in a different mood, things would have happened differently. Probably would have asked to speak with a manager, I go to this Starbucks quite a lot in the mornings. After the gym, it's very convenient and usually treated with the utmost respect. A young lady behind the counter today was extremely disrespectful to me when I grabbed the wrong coffee(honest mistake) I firmly believe it was on her behalf because she looked right at me and said my coffee was ready I took it never sipped it I sat down and got on my phone 1 min late she yells at me from across the counter ''YOU TOOK THE WRONG COFFEE THIS IS YOUR COFFEE'' very nasty to me infront of other customers so I got up and said oh you told me this one was mine and again extremely nasty she said ''no I didn't I said this was yours''. I was shocked at her attitude and was never treated as such at this location after the fact I realized I couldn't let this go, so here's my...

I had a very troubling experience at this location. The manager, Carly, was not only rude and unprofessional with me and several other customers, but she also crossed a serious line by harassing me and making me feel extremely uncomfortable. At one point, she even became aggressive and appeared to try to instigate a physical confrontation, which is completely unacceptable behavior from anyone—let alone a manager.

On top of that, I waited over 20 minutes just for a simple coffee, which is completely unreasonable. The store was disorganized and clearly lacking proper management.

The location itself was also in poor condition. It was noticeably dirty, and I observed an employee pretending to clean just to avoid being noticed by management.

I strongly urge corporate to investigate this location. Carly’s behavior is not only unprofessional, it’s potentially dangerous and could seriously damage the company’s reputation and...

Emma this child here should not bring her personal problems to work especially when engaging with customers. No I understand. She may not have been who made the caramel ribbon crunch wrap but if I asked for any alterations, you need not give me a response of being bothered. I feel that is not the brand that Starbucks puts forth. Hopefully this review reaches the right management and they address the situation accordingly. When you are in a position where you deal with Public, no matter what’s going on in your personal life always be a professional. Unfortunately she lacks a lot of professionalism and diplomacy. I will return some other time to see if her demeanor has changed. Even from the drive-through before seeing her I felt her energy. It’s crazy that you can sit up here and have a derogatory unwelcoming demeanor from an intercom box (the thing where you place your order). Hopefully this matter will get addressed...