Applebee's Grill + Bar — Restaurant in Town of Lockport

I had difficulty trying to place my order online and had a few questions. I spoke with Mike, a new manager of about a month, and he answered my questions and took my order. He was wonderful to deal with and never rushed me, even with him being busy (it was a Friday night). Mike was the bright spot of a somewhat difficult time i had with the Applebee's website. I was extremely frustrated with the problems I was having but he made good for the aggravation I had. Mike is a definite asset to Applebee's and should be recognized for handling situations in a very professional matter. He deserves an A+ from me. That is a score that is not easily achieved these days. Managers today rarely take the time to listen to a customer's issue and resolve them fairly. Mike took the time by listening to my concerns and addressing them in a manner that was satisfactory to us both. As far as the meals were concerned, I have mixed feelings. I ordered the two for $25 deal (I get 3-4 meals out of it). Some of the boneless wings for the appetizer were tough, while some of them were very tasty. The first entree was the 6oz. sirloin steak with garlic mashed potatoes and coleslaw. Since I didn't know how Applebee's coleslaw would be, Mike decided to give me double mashed potatoes and a small cup of coleslaw for me to try, which was a great decision on his part, in case I didn't care for the coleslaw. That way, I wouldn't be out an entire side. I did like the coleslaw (not my favorite, though) and would order it again. I always enjoy their mashed potatoes. The steak, however, was burnt, tough, and dry. I couldn't even eat it. I have had their steak many times and it has always been good but this was the worst steak I ever had at Applebee's. I let Mike know about everything and he will make good on my next order. The Oriental Chicken Salad was delicious except that this time it had mostly iceberg lettuce and very very little romaine, which was disappointing, especially since it should consist of more romaine than iceberg. I feel the cooks are not as good as in the past, but if they can improve on that, it would make a huge difference. I cannot rate the atmosphere since I only picked up the meals at the drive-thru window. Also, I signed up for Club Applebee's and received an email with a code to use for a free appetizer. I went to use the code but it said "invalid code" so I did not receive a free appetizer...don't know what's going on with that but again, another glitch with the Applebee's website. If my review was strictly about management at this Applebee's, it would have been 5 stars but since it included other things, I could only...

2 out of the last 4 visits her were not so great. This previous visit started out odd when the hostess said we would have about a 10 minute wait,even though I counted close to 12 open tables and booths. Ok,that's fine. So we finally sit and our waiter was great. We order our food after looking at the menu and decided on the chicken n shrimp with red potatoes,mushrooms and onions because,according to the picture, it looked amazing. So our food comes out and immediately as the server brings it I asked him what it was because it looked nothing like what we expected. The potatoes were fried to a crisp,there were a few slices of onions and a few slices of mushrooms and a few pieces,as in 3 on one plate and 4 on the other,of tiny shrimp. You could tell right away everything was extremely dry and undersized. Our waiter noticed how bad it was and said we could order something different right away and also said he would have the manager come over. The manager,I'm sorry to say,was completely clueless with customer service. So,we ordered 2 new dinners to go this time and our server handed us a revised bill. But the manager had charged us more than what we should have been charged without offering any sort of compensation,even though he stated he would take care of it. At this point,flustered,we asked for the manager again. This time he said he would put the meal on the house,which isn't necessarily what we wanted. So,needless to say,the waiter recieved the cost if our meal as his tip. The cooks really need some lessons on cooking. This is not the first time this has happened with overcooked food and light than normal portions, but for us going here,it...

I ate there with my brother on 2/17/20. We took our time looking over the menu as there were MANY new things (we hadn't been there in a while). It was not easy to choose - many things looked interesting. He ordered the Quesadilla Burger and I had the BBQ Brisket Tacos. Both came with nicely cooked French Fries and all was very good. My tacos also came with Coleslaw. I love their Coleslaw because it isn't all runny with dressing. It is very clean and simple.

For dessert we shared the Sizzlin' Caramel Apple Blondie which was very disappointing. It did not look like the photo. There was no drizzle on the ice cream which was already melting so fast when it was delivered to the table that it had fallen off the brownie. We both like blonde brownies, which I would say are closer to a chocolate chip cookie texture than cake. This one was very cake-like and didn't have much taste. The caramel applesauce didn't have enough apples or cinnamon, for sure not nearly as many apples as in the photo. And I hardly noticed the very few pecans. Definitely not as nice looking as the photo, in addition to the disappointing taste. Normally we say something while we're in the restaurant but we were too busy talking.

We had a very nice waitress for our early dinner. It was not crowded or noisy, which we like, because it's easier to talk. Sometimes it can be noisy there with the open floor plan and the bar in the middle.

I didn't notice until I uploaded the photo just now that one of my tacos was missing onion rings. I'm sure Applebees would have corrected that if I'd noticed it while...