The Home Depot — Local services in Town of Lockport

It so difficult to get service at home depot in Lockport, NY. 18yrs., ago we decided to build a 16 x 20 ft., deck , couldn't get anyone to help us order the lumber , after 45 minutes we left and went some where else, . 20 yrs ago bought big vinyl shed over $2000.., worth, they gave us wrong floor plan with it , so we had to go back, to get correct one, 5 yrs ago got new screen door, we installed it from Home Depot, for some reason in bad shape . last fall need some big pavers 2' x 2' Home depot Lockport, NY, , didn't even carry them, had to go to Amherst, NY, Home depot . So we going ahead an getting another back screen door from Home depot , in Lockport, NY , it ,took over a hour to get someone help us , so we could order it. the person that did finally us out was very nice , but wasn't their dept. maybe this one will last, we crossing are fingers. they going to install this time . I really wish there was Lowe's closer by.

3-10-2025 went to home depot to get pressure treated lumber and some nails , went to check out, when got to cashier , the girl called over a guy who works there also , she whispered something to him and he cashed me out instead. the bill came to $129.14,, used my debit card and when later that nite checked banking he had they billed me twice for same amount. I telling you I dont how that happen cause from I could see just went thru just once. Got my receipt shows just once., like it should . But banking shows put thru twice. I think, don't know for sure , but think they might running some kind of scam, those two employees. I am calling them back tomorrow and my bank to dispute the second charge I know...

While Home Depot is renowned for its vast selection of home improvement products, recent experiences have highlighted some concerning trends, notably a decline in customer service and an increase in prices.

In the past, Home Depot was synonymous with top-notch customer service, with knowledgeable staff members readily available to assist customers with their projects. However, recent visits have left much to be desired, with long wait times for assistance and a noticeable lack of staff presence in key departments. This decline in customer service detracts from the overall shopping experience and leaves customers feeling frustrated and undervalued.

Additionally, the steady increase in prices across various product categories is a cause for concern. While Home Depot has always prided itself on offering competitive pricing, recent hikes have made it increasingly difficult for budget-conscious consumers to afford essential home improvement supplies. This rise in prices, coupled with the decline in customer service, undermines Home Depot's reputation as a reliable and affordable retailer.

Despite these challenges, Home Depot still offers a wide range of quality products for DIY enthusiasts and professionals alike. From tools and hardware to appliances and building materials, Home Depot remains a go-to destination for all things home improvement. However, it's essential for Home Depot to address the issues of declining customer service and rising prices to maintain its status as a leader in the industry and regain the trust of its loyal...

Buffalo Market is a joke. Online orders go through the Buffalo store in our area. Called the online help 3x - all 3 times have to transfer you to the Buffalo store. Hung up on 3x. Pd $79 for the delivery. Damaged items, missing items. Simple call to just get a replacement. Even willing to pick up to missing items from local store. Simple customer fix that is now a huge problem. Promised call back from store manager - nope never happened. Online basically is a joke to deal with. Took it one step further even emailed company as a last hope to keep sanity with all this. Took days to hear back, but figured with everything going on it is normal. Respond back to email - no response none weeks later) Shipped damaged items, missing items, wood that would not even be found at a Mr Seconds. Any issues you may have. Good luck. Only reason this did not escalate any further is the fact the local Home Depot down the street was at least willing to return some of the items no problem and refunded on of the purchases that kept getting a run a round on a delivery date (whole different issue in itself). Waste of $79. Spent additional $ to fix items & lots of wasted time. Horrible lumber & no...