Taco Bell — Restaurant in Town of Lockport

My husband and I are seniors citizens and we don't understand how to use the computer that good so now I seen a advertisement on TV that said if you download the reward app that you could get a free Chalupa cravings box so I download the taco bell app and I don't understand how to get the free meal so I tired calling Taco bell but no one answered so. My husband decided to drive over to taco bell because I am very disabled at walking and he decided that he would ask for some advice how to get the free meal well he came back home upset because there was a guy there that treat him very disrespectful with his very bad attitude which was not called for at all because it was not busy at the time only total 3 people in the store it was way before rush hour and if they would answered the phone I could talk to the guy because I understand little better then my husband does see we both are seniors citizens and we both are disabled and I have to be in a wheelchair which alot work on my husband who has cancer so all of this could of been void if you just gave respect when you're talking to someone no need to treat someone with total disrespect you do not know what going on in there lives all just wanted answered how to get the free meal because not all seniors citizens now how to use the computer because being brought up in different ways of doing things there no reason to talk to a old man with cancer the way you did if you don't like your job quit just no reason to treat someone with total disrespect and you don't know what going on with my husband he has cancer and it effects his brain all you had to do is write it on a paper or give my husband a phone number and I would call you so please don't do this to anyone else...

I’m so sad to say this but I hope this reaches someone who can make a difference because I love Taco Bell. This location is always a bad experience. You walk in there and the staff completely ignores you until you flag them down at the counter (they want you to only use the kiosk but there are people who can’t use it sometimes- shocker). Then when you actually have contact with them, they are rude and act like you are an inconvenience. Then you’ll ask for 5 things before you find one that’s actually in stock. You’ll get your order and it’s sloppily slapped together after you paid $20 for a meal. The cinnamon twists consistently taste like burned chemicals. I don’t understand where management is? There will be nobody else inside the location (staff focuses solely on drive through) and after you inconvenience them by being an in store customer, they give you attitude- then walk directly outside and smoke. I’ve never seen a store managed like this. It’s the only location around and so many people would love to frequent it but just don’t have great experiences when they do. Food service is hard! I totally feel for the staff and understand their position but what I’ve seen is just honestly unacceptable and not necessary. It’s not “sometimes”,...

Food was good but order was incorrect for the third time in a row ...may have to stick with Maple location.

Well, I'm back after my initial review to say that I have had another three times in a row with my order being incorrect. When you Google vegan restaurants, Taco Bell comes up and they come up because they advertise as having a vegan and veggie friendly menu. Well when you are a strictly vegan and have a plant-based diet, are you order your food without cheese and meat you expected to be right. I ordered the veggie Mexican pizza at least three times already and either it had cheese on it when I ordered it without cheese or there was no cheese just last time but it was beef mixed in the beans---on a veggie pizza! Then my two bean and rice burritos were disgusting! The beans were old and hard and the rice was overcooked and hard and the shell was hard.. the whole thing was disgusting and I couldn't eat any of it and the sad thing about it is I used my $10 reward or coupon that was given to me because my previous order was incorrect!

I'm definitely sticking with Maple road!

Who is eating this and who...