Frank & Joe's Deli — Restaurant in Town of Mount Pleasant

Let me start off by saying the food is great. The staff however, needs to do some training on etiquette. This is the second time I get into an altercation with this one particular beady eyed, 5'6 short light skinned Latino man (I believe he frequently takes phone orders). Upon arrival, I let them know I was picking up food that we placed over the phone for our office. I let them know what items I needed to be rung up because we were paying separately. Cue the beady eyed man popping out from behind the bread display yelling that they DON'T do that and that is not how the order was placed over the phone. I began to explain that if you ring up the order on the register, what is the difference? Can you please ring them up separately? "It's just not the way we do things. You should've told over the phone that you wanted them separate." This is the second time I have an argument with beady eyed man as well as an even shorter man who apparently is the owner. (Italian short older man with glasses). There was however, one tall blond white man with a dark blue deli crewneck today that tried to deescalate the situation and suggest that they just separate the order anyway but the beady eyed man simply said, no. While the food is great, like others have previously stated, it is not worth dealing with unprofessional, rude attitudes that certain workers have in this establishment....

I work in pleasantville and have been a consistent customer of frank and joes for the last ten months. Never once had a problem with any of the staff or their food. The food is great, however the owner has horrible character. He works the morning shift and i start work early at 7. I’ve consistently ordered the same order around 6:30 in hopes to have it ready to eat, as i commute from White Plains. For the first time he had underperformed and didn’t even make the order when i arrived this past monday. Being that i had been a loyal customer, i had returned at lunch asking for a discount since i wasn’t able to eat all morning as a result. The staff kindly obliged no issues. However, today i called back to complete the same order and he rudely attacked me, claiming i was asking for “handouts” and “gimmicks”. i got a $5 discount…. which to be honest, i would have taken anything. yet he had the audacity to berate me over it when it was his fault to begin with. Claiming i was punishing him when it should be a courtesy to right your wrong. His attitude is awful and i’ve seen him berate his own...

Look, the food here is good, really. However the owner is really NOT friendly and the service, if you are getting it from Robert is the worse and not friendly. It’s a shame because the food is good, the workers are nice but like the reviews say Robert is a terrible miserable person. We were going to do a catering order with them this weekend but will be taking our business elsewhere after my last experience with robert picking up a sandwich. To sum up my experience, I ordered a sandwich in advance, came to pick it up with my son, a toddler, who I had to leave in the car outside of the store (because it’s a pandemic) and Robert made me wait 20 min to simply hand it to me, when it was ready on the counter. His workers attempted to help but he said “no I will handle this costumer when I’m ready”. Even after I told him i had my kid in the car he behaved this way. We’ll robert , handle this - your going to be losing my business and it looks like others are already leaving you. Go to Sundance deli across the street instead, good people, good service and good...