Dunkin' — Restaurant in Town of New Hartford

Went there yesterday and while taking my order, I asked if they had any chocolate fingers. The girl seemed annoyed but left to check came back and said they didn't. I asked, how about any chocolate frosted? Again seemed more annoyed and never came back on the speaker. After a few minutes, a man's voice came over the speaker, and delivered their opening phrase, asking if he could take my order, and we started all over again. After we got home my mother only took a few sips from her freshly brewed decaf small coffee. She dumped the rest out and saw the bottom of the cup was filled with almost a full half inch of coffee grounds. Disgusting!! It's all of 12' to walk from the register to the donut rack, to see what donuts they have and it was to much to this girl to do. Pathetic!!! I'm done with this place and they really should just close this shop. There's only like seven other DDs within a 2 mile radius,...

I actually would give 0 stars for this Dunkin. Every time that I go there I ordered the same coffee I order 8 cream, 8 Splenda, and 8 raspberry. When the girl gave it to me I could tell by the color that it was not Splenda so I asked her and she lied right to my face and told me it was splenda. I didn't believe her so I couldn't drink it and I let it sit in my car after a few minutes all the sugar settle to the bottom and I could see that she was a little liar the reason I always order Splenda is because I am diabetic. Lucky for them I am only a type 2 but one day they will do it to a type 1 diabetic and could possibly kill someone. If you are diabetic do not go here I recommend the...

Such poor customer service today at the drive thru…. The lady working the drive thru was very rude, unprofessional and would not let me add a drink to my order that I didn’t even pay for yet. I ordered 1 coffee & asked if I could add 1 more. She said no. I had to literally park and walk inside the store after to order the coffee. What happened to customers satisfaction first ? Is this what you call going the extra mile or exceptional customer service? I guess that does not exist anymore. I could not believe it. She definitely does not belong working in customer service. Very...