KFC — Restaurant in Town of New Hartford

Went there the day before yesterday, and, I don't normally do reviews. But this woman, she is by far the worst fast food employee I have ever seen. She's this very short woman, with reddish hair?? I work fast food. I get it. It's stressful, hard, and most days you end up doing the work no one else wants to do. But she clearly hates her job. And she takes it out on the customers. I do doordash on the side, because God knows we don't make enough. It was a simple meal, just some chicken strip with Mac and cheese and mashed potatoes, a drink I think. I can't really remember. the order had already been in 15 minutes, but when I went in, there were tickets on the stove, her and another worker there on their phones. So I went up and asked about my order, politely. To which she said back "there are other orders ahead of you, and this is my restaurant so if you have a problem with it or you have anything else to say you can walk" so I waited. For a considerable amount of time, in which she played games on her phone, got herself drinks and made herself food, eating in the prep area, again I work in fast food I know that's a no go. And after about, I'm not quite sure but I know over 20 minutes. I asked about it. And she snapped. Going on about how I'm not gonna tell her how to work or how to do her job, and if I'm gonna rush her I can cancel the order and leave because she won't make it. I was livid but I remained calm, but decided to wait a little longer, only for her to finally ask " what are you even here for?" And after waiting over 40 minutes, I canceled the order. And the restaurant lost money. I lost money. I lost time and so did the customer the restaurant lost that night. Very...

Worst KFC experience ever. It is obvious they cut corners. The place is discusting inside and out! The normally plump chicken breasts had been trimmed off the bone making the breast portion the size of a thigh. It was overcooked and dry. The rest of the chicken was kept in the warmer too long and resembled chicken jerky. They forgot part of the meal and had to make new sandwiches extending the time we had to be there. During the payment transaction, the payment went through on my card but no reciept printed. The manager insisted I pay again because the payment did not go through. Despite insisting that I saw it saw approved the Manager Partner Frank insisted that the payment did not go through, payment would need to be made again or I would recieve no food. After checking my account, not to my surprise, I was charged 2 times. Now Frank is making me jump through hoops and making me get notarized statements from my bank. We will see if I get my money back. This entired transaction/experience has been the worst KFC experience ever. The KFC in Herkimer is not like this. I will drive the extra distance for good food...

If I could have given this a 1/4 of a star I would still think that's too much. Worst service ever! I have been there a couple of times and everything always seems to be super disorganized. No one is prompt to take my order nor do it with courtesy. Most of the times when I go, we just drive away because it is ridiculous. The workers there do not even brush their hair or look presentably clean. I even tried to complain to the supervisor and for once, have my order throughly listened to. Like the workers do not even ask me if I want anything else with that? How does this business thrive? Sometimes I rather go to Rome and get my stuff there instead, or even risk my shellfish allergy at Popeye's! Get...