The Red Samurai Steak House — Restaurant in Town of New Hartford

Party of two. Early dinner (4 p.m.). Hostess was friendly and seated us promptly. Waiter arrived approximately 5 mins later (possibly less). He was great. Took our drink and appetizer order. Drinks arrived promptly. Sushi roll (split between us) arrived a few minutes later, along with our soups and salads (we ordered hibachi dinners). First negative marks for size and quality of sushi roll. It was $14 and MAY have worked as an appetizer for one person only. Have been to New Hartford’s alternative hibachi grill (Sumo) many times and clearly became accustomed to a roll being far more generously portioned. This one was TINY. Flavor was OK…nothing offensive, but not particularly fresh either. Condiments were thinner and less flavorful than expected.

Hibachi entrees were awful. One order was steak and chicken, the other was steak and salmon. Each plate was the meats selected plus fried rice and sautéed vegetables. The cook must have been nursing a serious saki hangover because BOTH plates (meat, rice, vegetables…everything) were SOAKED in a watery teriyaki sauce. Meats were WET. Rice was WET. It took all of our table’s napkins just to soak up all the liquid our meals were floating in.

Brought it to the attention of our waiter who was apologetic but ultimately useless. He told us he relayed the message to the cook (that our meals were saturated with a gross amount of fluids) and that the cook said he was sorry we disliked the food. That’s it. That’s all. No offer to remake one or both meals. No offer to drop either from the tab (we barely ate). Nothing. And away we went.

Terrible dining...

Used my Groupon the other day and I was very happy with my experience! This was my first time there (ended up going again the next day with someone else) and I loved everything! The staff is very polite and doesn't pester you during you meal, unlike other places, they check-in once or twice. Between both visits we ordered: Salmon lunch bento box, Shrimp tempura lunch bento box, Chicken Katsu lunch bento box, Tonkatsu lunch bento box, Shumai hot appetizer, Yakitori hot appetizer, Beef and the Negimaki hot appetizer. Every Bento box comes with rice, 2 Shumai, 3 California Rolls, wasabi, ginger, and soy sauce for the rolls, Salad, and Miso soup (to die for honestly)...All lunch bento boxes (as of September, 2018) are $6.95-$8.95, such an amazing value for the amount and quality you get! Everything tasted fresh and even made for good leftovers for the next day! Very please with both visits (one was in the restaurant and the other was to go ordering) and I can't wait...

I visited this restaurant while attending a wedding. Our server Isaac was hilarious, inviting, and made the whole room fun (while even making sure to attend to our youngest attendee when he accidentally spilled a dish). The serving staff was knowledgeable and amazing, just the mere mention of "gluten-free" was not the sometimes worrying experience it can be. The server Colin immediately knew what to look for, provided gluten free soup, soy sauce, and dressings, and made sure our chef was informed with no hesitation. Our chef Joe was similarly well informed and even made sure to ask about the severity of my allergy so he could make arrangements for completely quarantined cooking if necessary. The restaurant itself was clean, comfortable, and well decorated. I have been to probably a dozen hibachi restaurants, and this was hands-down the best. Literally the only thing I could ask is for them to open a location in Cincinnati (far fetched...