BJ's Wholesale Club — Restaurant in Town of Newburgh

I have been a member of BJ’s for years I am a business owner and I had the worst experience at the BJ’s in Newburgh New York today. I had a cart full of groceries after a long day of running around with my parents who one is in a nursing home and the other home with Covid (both in their 80’s. I shopped for the family brought over $450 worth of groceries went to the cashier and showed them my card on the phone and the cashier and manager would not except it. I explain to him that I had recently change my bag and I didn’t have the card in my bag. my grandchildren (ages 2 & 5) were tired and acting up because it’s around 7 o’clock The manager wouldn’t except it and said I would have to come back after shopping for an hour. I went to the customer service desk. first they couldn’t find my membership in the computer (even though I told the young lady that she could simply look at the card on my phone for the id number) then they found it printed a card. I came back again which now I had to wait in line all over again with the two young children. the manager was not only not compassionate but he was rude. (A real Jerk) I told him that I had just been in their store and Wappingers the yesterday and they excepted my card on my phone. One of the dresses that I bought for my granddaughter did not have a tag on it. He (Lewis) instead of walking back to get the price said “we won’t be able to sell it to you” I said “fine”. (Even though my granddaughter liked it so much she was asking to put it on in the car) I’ve already called the corporate office and I expect a call back from a executive tomorrow. I worked in corporate America. I am a business owner and I feel like they need to go through some type of sensitivity training on being compassionate instead of giving customers a hard time. we are the reason why they have jobs there. I am sure Louis has a wife, a mother some and sisters that if they were in the same situation he would expect someone to treat them differently. We are both minorities (I think he’s Hispanic or Dominican). I’m African American. A lot of times there’s a little racism there too. A employee in the public sector should be able to show compassion to all customers. I have been a member at Sam’s for over 20 years as well. Next time I will be more selective about who I give my...

We had a terrible experience in the tire department. I made an appointment 4 days out and explained one of the tires purchased 6 months ago had a large bubble in it, which is still under warranty. The gentleman told me it would need to be replaced due to the bubble. On my to the appointment I received a call from an associate who was extremely rude, Telling me I was late for the appointment . I was trying to explain to him that the confirmation email confirmed the time for the appointment, he continued to be argumentative and told me I didn’t get an email because they don’t send emails for a damaged tire appointment. (I definitely got an email confirming my appointment). When I arrived the young man at the desk was very kind, and told me he would call when the car was ready. 20 minutes later they called to inform me they couldn’t repair the tire because of the bubble, which was already confirmed at the time of booking my appointment, I was under the impression they were going to replace the tire due to the warranty. When I got back to the tire center the associate I had spoke to on the phone prior to my arrival was at the desk. He slid the keys across the counter and turned his back to me. I asked several questions to try and rectify the situation, but he didn’t want to help me. He told me they just sold the last set of the tires, when I asked when they would have the tires in stock he said “I don’t know” and tried to walk away from me. He basically refused to help me and gave short one worded responses to all of my questions. I wasn’t even able to get more info on what exactly the warranty covers because he kept dismissing me. I had already driven the car 30 minutes from my house with a damaged tire and now had to take the risk of driving back home. This was probably one of the absolute worst customer service I have ever experienced. I was kind and held my composure throughout the entire experience hoping he’d realize he was being rude and just help me, but unfortunately that...

I am 39 weeks prego so I am not walking around such a big store right? Ok, so when I get into the store, I realized they had those electric carts. I have never used them and it was me and my 3yr old trying 2 get it 2 work. A store associate was quick to come and assist me to get me going. (Had to unplug it first) smh lol. He was beyond nice. After my cruise around the store for all I needed, I went 2 self-checkout. (My son loves to help) but there was a gentleman who apparently loves to help also... or he just likes his job lol either way, he scanned all my items 4 me while still allowing my son 2 feel like he was helping. That was beautiful! And as I'm on my way out the door, I stop to grab a box to put my items in for easy transport into my car... the woman at the front door that is assigned to check off customers receipts for leaving the store, saw my little struggle. I grabbed 1 big box for all my items (I wasn't thinking) but she was! She tenderly said "if this is too heavy for me to lift...." then looked at my huge belly. I laughed and said ok let's get 2 small boxes then. She rearranged all my items to fit perfectly into the 2 boxes and informed me I can take the electric cart out to the parking lot. I was so relieved I didn't have to carry them... although I could if just grabbed a cart. But you get the point.

My experience at this store was like no other! I am so thankful for the BJ's employees... also to their managers and higher-ups for making the work environment so pleasurable that the employees actually enjoy their job. I will recommend this place to others I know for shopping and for employment. I wouldn't mind working...