Viola's Submarine House — Restaurant in Town of Niagara

My boyfriend and I purchased two large subs from Violas on Military Road in Niagara Falls approximately three weeks ago. We brought them home to Lockport and my boyfriend found an approximately three inch long hair in his sub. We gave Violas the benefit of the doubt and purchased two more large subs about a week ago. My boyfriend again found a hair in his sub but this time it was approximately ten (10) inches long and dark black. We went into Violas tonight to inform them of the hairs we found in their subs. My boyfriend was polite and suggested if we were to order two subs, would they charge us only for one as a goodwill gesture. (We were not seeking free food as I am a nurse and my boyfriend is an attorney and we are well able to pay - purely seeking goodwill.) The snide employee asked if we had called when we previously found the hairs. My boyfriend said no because we found them while we were back in Lockport and would not have been able to bring them back. He said we are frequently in the Falls and would stop back at Violas and inform them of the tainted subs. The confrontational and snippy employee said she could not extend a free sub. My boyfriend asked the brash employee whether she thought he was lying about the hairs. The employee implied "Yes" by saying, "Well, that's like me sayin I found a hair in my pizza and getting a free one." The other two times we were in Violas the employees were similarly rude, impatient, sarcastic, condescending, intolerant, and generally unpleasant. I will NEVER patronize Violas again. I strongly do not recommend anyone going to Violas unless you are seeking subs garnished with human hair and being treated like you are an irritation that barely deserves their patronizing tolerance. I hope the owner or owners take this review to heart and make some changes to your staff. Violas is in the service business. Patrons should be respected and...

I came running to the Google reviews as soon as I was done placing my order, and I seriously question how so many people have rated this dive highly. My friend and I were in town and went here based on a recommendation, and I can honestly say that our sandwiches were mediocre, at best. On top of that, the sandwiches are overpriced for both quantity and quality, and the place is old, and not in the cute, charming way, but in the run-down, not interested in upgrading anything way; did I mention they’re cash only and don’t inform you on the website??! The cherry on top was really the elder of the woman working today who took our order; MISERABLE is an understatement, but Google would not allow the verbiage I would prefer to use. She was rude, intimidating, ignorant, dismissive, and I could definitely taste the hatred in my sandwich. This woman, without a doubt, makes everyone around her hate their lives, and I could see it on her colleagues’ faces. I would imagine, unfortunately, she is perhaps an owner, because no one in their right mind would allow an employee to treat customers that way. Please do yourself a favour, go to Subway. They have food and customer service standards, all of which are...

Visited the area and was recommended this sandwich shop. Was super excited to try as they had great reviews Online and I always love supporting a family business as I have one of my own. The woman who I assumed was the owner was rude, dismissive and aggressive with my friend and I. She misunderstood our order, then passive aggressively screamed out to the other employees that my sandwich had to be remade. If she would have done her job properly, respecting us as customers instead of pacing and not looking at us while taking our order she wouldn’t have made the mistake. I couldn’t help but feel like she was hom0phobic. She barked out at me while I was in the seating area about what cheese I wanted on my sub and I just said the last cheese she said cause I was afraid to take too long to make a choice. I could have dealt with her attitude if the food was good, but the sandwich was a joke, They put onions, lettuce, and tomatoes, over seasoned with oregano on every sandwich. Which I would have preferred not to have on the tuna sub I ordered. bread was stale, the sandwich other than the oregano had no taste and was soggy. If you’re looking for an awful sandwich, and to be disrespected this is the...