Yuzu — Restaurant in Town of North Hempstead

I ordered from here numerous times in the past and they were always yummy and reasonably priced. Placed an order for lunch special 2 rolls (salmon/yellowtail) - I always get this and never had any issues from past orders. Once the food was delivered, I ate one of the yellowtail rolls and it immediately tasted funny, so I tried another roll with soy sauce maybe to mask the taste.. Nope, it still had a spoiled taste, not fishy but taste rotten like it was sitting out for days or could have been last weeks leftover batch. At this point I had 4 pieces left so I started peeling apart the rolls. Normally they will be one nice cut up chunk of fish wrapped in rice, but 3 of the pieces were minced like garlic and smashed together into a roll. I called them up 1.5hr after eating it because that's when I started to feel nauseous and having a stomach ache.. The lady that picked up the phone told me the fish just came in today, everyone else ordered today and didn't have an issue. I told her they should check the yellowtail fish because it didn't taste right, and I just wanted to let them know. (I wasn't demanding a refund) She automatically assumed I ate it 1.5hr and said oh you just ate it now, of course it will taste bad. (since I called later on when I started feeling sick) Very rude, not even an apology or thank you for letting them know. I've attached photos of my smashed up yellowtail rolls. Never seen something like...

Absolutely unacceptable experience. I ordered from Yuzu and tipped what I felt was fair, but the delivery driver clearly didn’t think so. He showed up to my home yelling, screaming, and banging on my door — totally out of line and incredibly aggressive. He also wouldn’t stop calling my phone and refused to leave for at least five minutes.

I was shocked and honestly felt unsafe. This kind of behavior is completely unprofessional and disturbing. I’ve since heard from multiple neighbors that this same driver has acted aggressively toward them too after deliveries. This is clearly a repeated issue that the restaurant has not addressed.

I will never be ordering from Yuzu again until they take this seriously and fire this man. Completely unacceptable behavior from someone representing...

I accidentally placed order through grubhub to this location instead of the East meadow location. I immediately called Yuzu and was told they can't cancel order and was instructed to call Grubhub. I called Grubhub and per grubhub the restaurant has to cancel the order. Called backrestaurantand they said the owner of yuzu has to cancel and they can't reach the owner to cancel my order. They wouldn't deliver. I drove to restaurant and arrived 20 to 30 minutes after the ready by time and was told my order was not ready I had to...