Five Guys — Restaurant in Town of Plattsburgh

I almost never write these things, but I am extremely disappointed in the service I received last night at this location. After waiting for over 20 minutes and the 3 other tables (including the one who came 10 minutes after us) received their food, my partner went to the counter to ask about our order. Two employees walked up to the counter, made eye contact with him, and walked away without acknowledging him. Not a word. After an additional 5 minutes of waiting, he went to the front counter to ask. Before he could get a word out, the guy answered "oh yeah, you're order 55" and motioned for the other employee to get our food. I am not sure how our order was remembered, but no one was keen enough to look up and see us sitting at the high tops waiting for our food less than 10 feet from the line. Turns out our meal had been on top of the fry heat lamp the entire time after the employee failed to call out our number. Or, if he did it was a mere whisper, because we never got an explanation or an apology. I am also not sure why they discontinued the practice of screaming your order and leaving it on the counter-as they did for the other tables who ordered. I can only guess, but the experience probably would've been better had the employees not been gossiping loud enough for the whole dining area to hear it. I can proudly report, I am now confident in the line cook's preferences of super hero movies! After finally getting my food, the fries were so cold and limp, I was afraid to eat them. One bite proved they were severely under cooked. The burger was so greasy and soggy the lettuce had turned into a weird slime. I couldn't convince myself to take a bite. And, after the nonchalant response from the employees, I didn't feel like waging an uphill battle for something edible from untrained staff barely making a livable wage. So, I left. And I won't be back to...

Five Guys may be, and I mean this in the best sense, as close to what Canadians k ow as Harvey's. You order the burger, first by size*, then plain, or cheese, or bacon-cheese. Then the toppings, from the standards to jalapenos, fried mushrooms, to --- look at their online menu for more details/items. It's a burger joint, that also sells hot dogs, and delicious shakes (many you-call-'em flavors), and the housemade fries are to die for --- oh, and the big box of help yourself in-shell peanuts to snack on while your order is getting made --- and the soda machines that have, like, 99 mixable flavors .... Folks, i don't always eat there, but when I do I am always satisfied. Give it a shot. End note: the burger actually tastes like beef, not mega-chain flavored cardboard patties. As to size, for your first burger, look at the bottom of the board and get the "small" burger. It's a big burger anywhere else. Add their toppings, and the delicious bun/roll, as well as everything else, and you have a wonderful meal. Bon appetit,...

their burgers are absolutely the best. hands down. even though I normally order anything medium rare, somehow they manage to make their burgers extremely juicy and flavorful even though they're cooked medium to medium well.

Service is always quick, friendly and just excellent.

their fries are the tastiest fries around due to how they're fried in peanut oil. so good!

everything I've gotten from here has been delicious, but the only reason it doesn't get five stars is because of the prices, which I think are just crazy. I can understand them being a little high with the crazy increase in minimum wage, but you almost feel like you have to take out a small loan before eating here. okay, that's maybe a bit of an exaggeration, but the prices are far too high. however, if you're in the mood for the best burger and fries, this is it. if their prices were lower I would eat here far more often. otherwise, I only eat here if I am absolutely craving one of...