Arby's — Restaurant in Town of Pomfret

Arby's, like every other fast food player in the game, has taken to promoting online sales. About 4 months ago I went to Arby's and struggled through a transaction with the app. I have not been back since that circumstance, due to the rough transaction. The other day I ventured into an Arby's to try again. This transaction was not much better. The app is particularly glitchy. On top of that, no one in the " store" knew how to operate the app. After 20 minutes of fiddling around, I was able to finally place an order. I stood near the counter waiting for the order to be filled. I was advised that due to the online ordering glitch, my order would not be started for another 15 minutes! As I stood waiting, I saw an order prepared and begged. It was left on the counter, not put in the pickup area. I continued to wait. 7 to 10 minutes later, someone realized that that was my order, which was sitting there in the wrong place with everyone ignoring it. It took another employee more than 5 minutes to make the shake that I had ordered to go with the other food. By the time I got my order it was well below room temperature! There seems to be a huge disconnect between the "pencil neck" code writer, sitting in a windowless room, in India & the in-person staff at the restaurant. There was no sense of urgency or need to resolve the issues on their part (DDSS). They simply turned my struggle away as "we don't know anything about that app thing"! I definitely had no sense that the person I was talking to was interested in helping me resolve the issue. There wasn't any displaed interest in helping me make a purchase of food from them. They were just filling a time slot and the fact that technology was cutting us both off was my problem! I perceive that I am witnessing the classic betamax versus VHS blunder, in real time. Beta had a far superior system. Their audio and video quality was 10 times better than VHS. Beta failed to properly promote their Superior product. VHS which was junk, went nuts, on advertising and eventually killed beta. Arby's disconnect between concept and implementation will eventually bring the roof down! At that point, the dozen, bored &/ or indifferent employees will stand perplexed by their sudden unemployment! You didn't build The better mousetrap! Or even the same mousetrap as your competitors. You just built a more complicated frustrating mousetrap that doesn't work! The engineers & the end users have no way (or interest ) of communicating with one another. One cashier said, "a lot of people struggle with that App...". So apparently, I'm not the lone idiot. The old exchange of "burger(s) for dead presidents" , worked for 200 years. "If it ain't broke...

The first 3 times I went there since I have arrived in Fredonia. We're great and the fries were amazing, but I've been there 7 or 8 more times since, and I've tried to give it lots of chances, especially at different times of the day, but the quality has gone extremely downhill. I got fries yesterday that were soaked in grease or they were re deep fried.However, you want to say it. I don't know how considering they're kept under a heat lamp, but the roast beef was cold. Now mind you, I got the sandwich brought it out to my car, drove across the street to Walmart to go to pick up something. But I ate my sandwich before I went inside Walmart and I couldn't believe how cold the sandwich had gotten. And I don't mean it was ice cold, but I mean, it wasn't...

Ordered using the Arby's app 🤦‍♀️ which needs to be fixed (I had to download & uninstall it a total of 15 times before the app would allow me to create an account, this has been happening for some time according to reviews. I suggest you download the app through a QR code which finally worked). We placed an app order to pick up but there wasn't an area to request condiments or napkins. I called ahead to ask for extra Arby's sauce--they gave me only horsey sauce and no napkins. When I got home with our order, both of my husband's sandwiches had no top bun 🤷‍♀️ The food itself was good, it had been awhile since we got food there. The staff seemed like they were just teens, but that's really no excuse. We will try again at another time and I will...