Dunkin' — Restaurant in Town of Queensbury

Went once last week to this location for the first time ever when we had no power for 2 days. The drive thru was mobbed and there was one tight parking spot left that I took and went inside. There were 2 customers already eating at a table and a guy who had just ordered ahead of me who was waiting for his order. There was one young lady at the counter taking orders but she didn’t greet me until I spoke to her first. I ordered 2 large black coffees, a sausage egg and cheese breakfast sandwich on a toasted English muffin and 2 Boston Cream donuts to go. Total cost with tax was $15.55. Drove home to find out that my cold breakfast sandwich had bacon on it instead of sausage which I ate anyway. Basically the lukewarm coffees, the breakfast sandwich and the lack of customer service were less than desirable. I only eat donuts a few times a year and it’s always a Boston Cream donut, which these 2 were fresh and tasty. Just wish Dunkin’ Donuts would create a donut container that holds a few donuts that doesn’t scrape some of the frosting off instead of shoving them into a paper bag. The 2 coffees came in a 4pack compressed cardboard carrier, why can’t Dunkin’ make a small box for 2-4 donuts to go like they have when you buy a dozen?!! This place was ok in a pinch (If I hadn’t lost power I would not have ever gone here.) but I will not be back. Take your chances doing business here (the reviews are not good) and bring your...

Be careful handling the coffee at Dunkin. On hot black coffee especially, the lids 7don't stay on the cup. The lid popped of my black coffee and spilled all over my arm, causing 2nd degree burns, and literally erased a tattoo on my forearm. Fortunately, I have a mountain of evidence, including witnesses, Doctors, etc. I've stopped my the Q'bury store to fill out a complaint. That store, they told me, doesn't have a manager?

No coffee should be hot enough to melt tattoos. And why haven't they fixed their faulty lid problem. They know it's a problem. A similar thing happened to a woman at McDonalds some years back. She asked McDonalds to pay her $5000 medical bill. McDonalds said they'd give her $800 and not a Nickle more. . They awarded Liebeck $200,000 in compensatory damages and $2.7 million in punitive damages. McDonalds' arrogance towards the woman was cited as the reason for such a large settlement. NOTE TO DUNKIN: I'm not the suing type, but if your company doesn't pay what I'm asking for (just damages, nothing else), I will do the same thing that woman did...

Rudest customer svc ever by young blonde girl with glasses and lady manager with crew cut. My husband and I ordered a coffee and tea and the man before us ordered 2 coffees. Place was empty and the 3 staff members just ignored us and waited on a car on the drive thru. The man in front of us finally asked are any of you going to work on counter orders and the young girl said there's only 3 of us and the ticket machine is broken. Geez, you see 3 people waiting and if your machine is broken then make our drinks right away. She made the man's drinks, didnt label them and when she gave him his coffee she said to him "next time don't be sarcastic".  We all went what?? Asked for a manager and she came out, listened to us told the girl to remake his coffees and label them and she walked away, not saying sorry or anything which made it worse. The whole time we were there only 1 car at drive thru. These young people get away with being disrespectful....