Dortoni Bakery and Cafe — Restaurant in Town of Smithtown

Manger is a bit of a hustler in the back when it comes to speciality cakes- watch the price they offer if you come here. We were ready to go, and we feel that the manager tried to change the price last minute to make more money, so we walked out. Here’s the story:

Walked in today to purchase a fondant cake for a party. Showed a picture of the cake (clearly fondant). We had called ahead and was told to come in when the manager was there.

Walked in today, and a very nice woman helped us out. Told us it was about 290 for a 1 tier, 12 inch speciality fondant cake- which of course makes sense. We also wanted to purchase fondant cupcakes, so this was all adding up to around 400 plus, which was fine.

Just as we were ready to make the payment, the manager came from the back and a second woman spoke with him. She then came over to us and told us the cake price was for butter cream and they told us the wrong thing. Now- I wonder about this butter cream, it must be a special butter cream because I have never seen a cake cost 300 for butter cream (unless maybe a wedding cake) but not a one tier 12 inch cake. We showed the picture and again, was told that the picture was buttercream (which it wasn’t and we went to a second place after having no issues)

They falsely claimed that the picture wasn’t fondant but buttercream with fondant decorations on it. Not sure why they tried to do this. Maybe the manager or whoever that was thought they could squeeze a couple more dollars out of us but instead lost the entire sale.

We walked out. Especially knowing cake prices and thinking that I spent less than 300 for my wife’s massive fondant birthday cake at a different place.

We went to Francesco’s bakery (where I had gotten cakes in the past) in Hicksville. Had no issues. They charged less and gave us a much nicer cake.

Up to you but we won’t be going back to Dortoni bakery. If you do go, watch the prices and if you feel the hustle coming, walk out. There’s...

I am writing to express my deep disappointment with my recent experiences at Dortoni Bakery, a place that I once held in high regard. For over 20 years, our family celebrated various milestones with their cakes, but our loyalty has unfortunately come to an end.

Our recent visits to the Commack location have been nothing short of frustrating. We have encountered numerous issues with our orders, including mistakes and unhelpful service. The staff’s attitude has been particularly concerning; there is a noticeable lack of courtesy and willingness to assist customers. It feels as though they believe they have no competition and can treat customers with indifference.

A recent interaction left us shocked. My daughter visited the Commack location and attempted to order a simple cake for her husband’s 40th birthday, only to be met with a dismissive response, claiming it was impossible to fulfill her request because it was considered a "specialty cake." In stark contrast, the service at the Levittown location was the opposite friendly and accommodating. My daughter was able to order the cake on the phone from the parking lot of the Commack location. How disappointing.

What’s even more troubling is the discrepancy between our experiences between locations and the online reviews, which seem to overlook the true nature of service at the Commack location. It is disheartening to realize that a bakery that was once a staple in our family traditions has devolved into a source of frustration and disappointment.

It is important for us to ensure that others are aware of our dissatisfaction. We will seek out local bakeries that prioritize customer service and value their patrons.

This experience should serve as a reminder that great products cannot compensate for poor service and a lack of respect for customers.

We hope Dortoni takes these concerns seriously and works to improve their customer relations in...

My husband and I recently had the pleasure of working with Kawal (Dortoni's in Commack) for our wedding cake, and I cannot express how delighted I am with their exceptional service and the stunning cake they created. From start to finish, my experience with Kawal was nothing short of fantastic.

What sets Dortoni's apart from the rest is their ability to specialize in creating wedding cakes that perfectly match your vision. Kawal, played a pivotal role in making my dream wedding cake a reality. Her meticulous attention to detail and subject matter expertise were evident from the very beginning. She took the time to sit down with my spouse and me, carefully listening to our ideas and preferences. Kawal's suggestions were invaluable, and she helped us refine our vision, ensuring that every element of the cake was just right.

The customer service at Dortoni's is truly phenomenal. Throughout the entire process, from initial consultations to the delivery of the cake on our wedding day, the Dortoni's team went above and beyond to make us feel valued and at ease. They were responsive to our inquiries and accommodated our requests with grace and professionalism.

The craftsmanship was impeccable, and it was evident that every tier and decorative element was created with precision and care. Our guests couldn't stop raving about how beautiful and tasty the cake was. Dortoni's managed to strike the perfect balance between visual artistry and delectable flavors.

If you're in search of a bakery that can turn your cake dreams into a reality, I wholeheartedly recommend Dortoni's in Commack. Their specialized orders, guided by the expertise of Kawal and their outstanding customer service, make Dortoni's the go-to choice for any special occasion, especially weddings. We are so grateful for the incredible cake they created for our wedding! Thank you, Dortoni's, for making our day even...