Baskin-Robbins — Restaurant in Town of Smithtown

I’m being generous with this one star. Make sure you send an email, a telegram, a parade if you have allergies. I requested vanilla ice cream, but could clearly see that it was contaminated with some other ice cream once I was in my car. I go inside to let the server aware that the ice cream he gave me was contaminated ice cream with something else and he says it was chocolate, but there’s no way to know because next to the vanilla ice cream was rocky Road which contains almonds which is also chocolate. And then he proceeds to say, “you shouldn’t go out then if your son has allergies”. (As if allergies is a reason to be secluded from the world). And then the other worker says there is a sign about allergies on the Dunkin side. So if you just go to baskin robbin side apparently there is no sign. Moral of my review, the staff clearly don’t care about cross contamination. So if you have allergies be aware that you are at risk if you get ice cream from...

Zero stars! I was trying to decide betw a candy covered cake and a regular ballon cake. I spoke to Craig and he said the candy would be $5 extra, so I opted for the $54 balloon sheet cake. When I went to pick it up, an extremely rude woman told me it was $60 and when I tried to tell her my conversation with Craig, she didn’t even want to listen and threatened to take away the cake if I didn’t want it or complained any further. I have never seen such an ill mannered, uncaring, unprofessional individual before. If she is an employee, she should be fired. If she is the owner, she should lose business for her atrocious attitude towards...

So we order a caramel cappuccino blast. Was made right rhe first time but upon getting it. There was dust and hair all in the lid on the inside so we politely asked for it to be maid again. The second time order was completely wrong and the woman making it gave us a really nasty attitude. So we asked to speak to the manager in which she said "I made it the way they wanted it and now they dont" so instead of the manager coming to see qhats wrong they just gave us the money to shut us up when all we wanted was the drinj.poor management but the first girl who helped us was nice and did it right but the...