Starbucks — Restaurant in Town of Southampton

7.15.25 ordered ahead 10 minutes and 30 minutes in the Starbucks still waiting for the coffee How are you routinely out of ice coffee in the morning? Just watched them put hot tap water into my ice coffee as filler. Another day, ten minutes to make an ice tea. Why is it so expensive and poor tasting? They change their policies monthly it seems. Used to be 25 cent refill, then free next month, then $1.09 the next month. New policy as of 8.8.25 you can't get a free refill if it was a mobile app order, just in person at counter. Wish this was a local coffee company. The employees who work here are miserable. Quality and taste of the coffee has continued to go down while price increases. Starbucks, one of the most recognizable coffee chains worldwide, has been struggling to maintain efficient service in recent times. Numerous customers have expressed dissatisfaction with the service at various locations. The long wait time, coupled with the lack of consistency and poor quality, has been a major issue for many.

One of the most common complaints is the disappointingly slow service, which has frustrated customers. They have to wait for up to twenty minutes to receive their coffee, even with only four customers ahead of them. This delay is mostly attributed to the shortage of staff, with only two people working at any given time. The issue could be easily resolved if Starbucks hired more staff to handle the increasing demand.

It would also make more sense for the store to close during times when there aren't enough customers to justify keeping it open. During these times, the long wait time frustrates customers, and the store becomes inefficient. With fewer customers, Starbucks could focus on quality service, and this would create a more pleasant experience for those who do visit the store.

The Covid-19 pandemic has further compounded the problem. During these times, having ten people waiting in close proximity is not ideal, as it increases the risk of infection. In addition, mobile orders are turned off every other day, resulting in a 25-minute wait inside the store. This has further aggravated the already slow service, making it an unpleasant experience for customers.

To make matters worse, despite the lack of consistency and poor quality, prices continue to rise. Customers are paying more for the same quality of service, and this is unacceptable. It is disheartening to see the prices continue to rise while the quality of service is deteriorating. This is especially frustrating for customers who are loyal to the brand.

In addition, it's disappointing that food items are frequently out of stock. Customers expect to have a wide selection of food items to choose from, but this is not always the case. The shortage of food items can lead to long wait times and customers leaving empty-handed.

In conclusion, Starbucks must address the service issues that customers are experiencing. Hiring more staff, closing during low-traffic periods, and improving consistency and quality are all essential steps that must be taken. It's also crucial for Starbucks to maintain a wide selection of food items to meet the diverse needs of their customers. Failure to do so may result in customers losing their loyalty to the brand, which would be a significant loss...

I was walking around downtown Southampton two years ago, waiting for my friend to finish work. A feeling crept up my spine eventually... The insistent and debilitating need to void my bladder. I walked and walked and there is NOTHING and I wasnt about to find a secluded ivy choked wall to publicly micturate on, these people are haighfalutin, no telling how they'd react!!! Then, looming up out of the middle distance like a green angel, Starbucks! I quickly skirted the counter, offering hurried assurances of future patronage, "just need to make a little room!" I said as I coasted to the partially concealed and well appointed single occupancy unisex accessible washroom, the size of a large studio apartment and for the next little while, my sovereign domain...

Can't beat those single occupancy water closets especially in a doubled over bladder crushing emergency... This was about 20 days before the panini started... I shelled out $50 on my way out for a slim package of protien heavy snack foods, though I'm sure they would have let me use the washroom if didn't buy anything. Such is the grace of...

This is the only Starbucks that I know that intentionally turned off their capacity for Mobile orders. When I asked their staff why I was told “because it can get busy here”. I looked around and there were 4 employees and 2 customers including myself. I have to say my drink was prepared pretty quickly and was delicious and I only had to wait 5 min. I sat down and read a magazine for about 10 min with nobody walking in. When I was about to leave a crowd of 7-8 walked in and proceeded the register to order coffees. Then more people came in. Needless to say by the time their drinks were ready about 30 min later they could have been already served and done without waiting and creating havoc had the mobile order was available. Not a smartest decision by the store’s manager to remove a simple and convenient way to order drinks. Honestly, most times it is faster for me to place a mobile order in Hampton Bays store and pick it up than try to get served in...