First and South Restaurant & Bar — Restaurant in Town of Southold

Zero stars for the food.

I have been to this restaurant many times and was always pleased with the food. Sure it is crowded but it has a good a vibe. I live in Southold so it is a convenient place to meet friends for lunch. Yesterday I ordered a salad with chicken on the top and dresing on the side.. When my order arrived It had lots of lettuce, a handful of breadcrumbs and a few pieces of chicken. I dug down further and at the bottom, I found a large piece of grizzle. I mean a very large piece of grizzle. No chicken meat on it at all. That must have been a huge chicken. So I caught the eye of the waiter and he said someone would be out soon. A woman comes to the table and I show her the LARGE PIECE of CHICKEN GRIZZLE and she says with a straight face that I ordered it with chicken on the top. No mention of the grizzle. Nope it it was all my fault because I ordered …wait for it…with chicken on the top . So I sat there wondering, should i have ordered it on the side? Perhaps I should’ve stated that I intensely dislike grizzlle and prefer chicken. Sadly there will be no next time for me. Too many fabulous restaurants to choose from. Off my list it goes. Maybe I need to call Santa and make sure it is not on his...

The customer service and management of this restaurant is atrocious. This restaurant is not accommodative for families with young children and if you have a family I would strongly discourage your family from dining at this establishment. My wife and I (and our 3 week old baby) came at 12pm on a Thursday right after the restaurant opened. There was not a single table sat (inside or outside) at the restaurant. Upon approaching the host and asking for a table for 2 outside the host said that there were no strollers allowed. When I questioned this, the manager hastily approached me and aggressively reiterated that there are no strollers allowed regardless of the baby. I told them that my baby was 3 weeks old and the stroller was the seat and that I couldn’t just hold the baby in my arms. They said no exceptions. I was flabbergasted by this lack of customer service and empathy and the aggressive nature of the management. Greenport is a summer destination for families, so for a restaurant to shun the business of a family is a shock to me. I will never give my business to this restaurant and would highly discourage families from attempting to sit at this...

I wish I could give a better review because honestly the food was great, but due to the service we received, 1 star is even too much. Our food took a full hour to come out after placing the order and the restaurant was practically empty. Keep in mind my fiancé and I ordered a black bean burger and a salad. Our waiter, Patrick, didn’t acknowledge our food taking so long and didn’t come to check in on us at all as we waited. A waitress (not ours) came over once she saw us looking around and apologized for our food taking so long and said it was because our waiter didn’t put our ticket in. Then 10 minutes later, when Patrick finally comes with our food, instead of apologizing and taking accountability, he says the food took a while because the black bean burger takes 25 minutes to cook and he didn’t like how it came out so he had them remake it. Like ????? Just straight up lied first of all, and second, why wouldn’t you tell us this during the hour we were sitting there waiting? The reason I am writing this review is mainly because he did NOTHING to acknowledge his own mistake and did not take a single thing...