Akis Restaurant formerly Vasilis en Lefko — Restaurant in Town of Tonawanda

As someone who’s worked in the customer service industry I realize how challenging dealing with an influx of orders can be. I placed my very first order today by calling Vasilis En Lefko. When you phone in an order you would expect to speak to the actual restaurant and they make no indication that grub hub handles their phone orders as well. No big deal as I’ve used the GrubHub app for years. Today I decided to call the restaurant because o had questions about customizing my order. After speaking with the “agent” who does not directly work for the restaurant, I was able to place a pickup order and substitute pork sausage for turkey sausage. The order was confirmed and then I was told In order to complete a phone order we needed to pay up Front with a credit card. At first I was reluctant but I did oblige Since the restaurant is literally around the corner. I place the order and within minutes I get a text message from grub hub stating that my order would be ready within 20 mins. I wondered why grub hub was texting me but thought nothing of it. Minutes later grub then texts me saying that something went wrong and the order was cancelled. Followed by another text stating that I would be refunded. So I attempt To call the restaurant to see what went wrong only to find out that the number listed on google is actually a bypass and takes you to grub hub customer service which is never said on the greeting. After few mins explaining that I simply wanted to be informed WHY it Was cancelled or what went wrong, I was finally transferred to the actual restaurant. The Women who answered did allow me to ask what the issue was and she informed me that they do not serve turkey meat and that they were to busy to call or offer a substitute and they simply cancelled the order because they had customers in the store. My issue is that I too am A customer who had already PAID upfront. For this to be a brand new restaurant the customer service could have been handled differently. Terrible first impression especially Considering it is in my Neighborhood and a place that I planned to Frequent. Just food for thought and I’m sure nothing will be done regarding this but I do feel it should be made clear that you are not speaking with the actual Restaurant when you call In. This could have been handled with a simple phone call instead Of having to be refunded after 5 business days. Thanks For the great service and lasting...

Just walked in here with my 11 year old, we were both wearing masks and the waitress gave us a dirty look immediately. We sat down and ordered water, she was curt and walked off before I could ask about the coffee. I tried ordered the breakfast special of steak & eggs, the sign says "Steak & Eggs, homefries/ toast, fruit or pancakes, coffee or tea $10 Tax included 8-10am." We came in around 9:25. I tried ordering this and the waitress then began to complain that I wanted fruit she said it was fruit or homefries and pancakes or toast. I told her I could not eat gluten for health reasons and she rolled her eyes and said well "ma'am that isn't how it works," When I told her the sign said "pancakes or fruit," she said I was wrong, and that I read it wrong. My child ordered a hamburger and she got annoyed when I was helping them order, sighing and rolling her eyes. I asked if fruit could just be subbed in for the pancakes, since it couldn't cost too much more, but she kept arguing, telling me "you aren't the only person in the world." Wow, lady, I only wanted what was ADVERTISED in big letters outside. I cancelled the burger and just paid for my coffee drink, which was sour tasting. Horrible service, bad coffee, and no regard for those with food intolerances, plus false advertising. ...

My husband and I were driving down Kenmore Ave last night when we noticed a sign outside the restaurant that Fish Fry Fridays are back! It's been forever since we've had one and we have been talking about craving one for awhile now, so it was perfect. This is easily one of my favorite fish fries in the city. The fish is a large haddock filet (12 oz if I remember correctly). I had panko breaded and my husband had battered. There were also some nice broiled options on the menu, like Cajun, lemon pepper and Mediterranean. The sides are unique and make this place stand out. Instead of the typical macaroni salad and coleslaw, you have a choice of 2 from: Greek or chef salad, cup of soup (lentil and avgolemono last night), Greek potatoes, or French fries. I had Greek potatoes and the delicious lentil soup that the chef told us was his mother's recipe from Greece. I decided to write this review because my hubby and I were just talking again about how good it was and how we already want to go back for more. A large delicious piece of crispy fried fish with Greek salad and...