Dunkin' — Restaurant in Town of Wappinger

If you're out of cold brew, just say you are instead of charging someone the upcharge. I get a cold brew every day from dunkin' and this location (not my usual but I do go here when going to Hannafords) tried to pass off an ice coffee with a shot of espresso as a cold brew. The tip that it wasn't a cold brew was the bitter taste, no sediment, and the fact the ice was mostly melted from the shot that was added (I used to be a barista for almost 10 years, I know these dirty tricks and I know what a cold brew is). You have an ice fill line to maintain Dunkin' standards, and the ice being short screamed a shot was added. I then returned to exchange the product after realizing the taste and product were off, but I was met with resistance when I asked for a remake when I questioned if they were out of cold brew. I was then given what I presume was the midnight black coffee iced being again passed as cold brew and told I could take the watered down espressoed drink since they can't take anything back. I also noted they locked their doors an hour before they are said to close. Only drive thru after 8 should be noted and the hours should change to reflect that and not say 9. It isn't fair to lie to your customers. I don't know if the franchise owner tells you not to tell people when you're out of cold brew but it's absolutely unacceptable to lie to people and give them a product that's cheaper and charging them an upcharge thinking that's going to make them happy. It's insulting to get the wrong product twice and be charged extra for the experience. I will never return to this location, and I suggest others choose another location as well. Shame on this franchise owner, you should be directing your staff...

When you expect to go to a place that has the name " DONUTS" in it then one would assume you would you have your choice of tasty donuts and munchkins. Boy was i wrong. On several occasions this location has repeatedly run out of food especially munchkins. This was the final straw. My wife and I always stop at DUNKIN DONUTS to grab something for when go to someone's house. We ordered 2 boxes of 50 munchkins through the app. When I arrived, the drive through was 6 cars deep and not moving. I went inside hoping I can just grab my online order and be on my way. WRONG AGAIN. When I was asked by the employee " can i help you"I said am here to pick up my order, then it went sideways. She had to get the manger and then I was told we have no munchkins left. Mind you this was at 2;00 pm and they closed at 8:00 pm. She informed me that there was only 10 munchkins left and she could substitute the rest with donuts. I was in a rush so I didn't care. When I first arrived I was supposed to leave with 100 munchkins. Instead I left with 10 munchkins and 6 donuts. When you do the math I think I got shorted. In any event, I think I was more upset that they didn't have what I bought than being shorted financially. My recommendation would be to call first before doing any online ordering. What ever happened to that guy who used to say ' time to make the donuts".. They must have fired him because my belly and there...

I’ve worked for multiple Dunkins in two different states, both truly amazing experiences… but I must say this is by far the worst location I’ve encountered. The owner needs to know who’s working inside of his store because the customer service, training, speed of service, and employee treatment is trash. Anyone familiar with the food industry or health inspections knows first hand red sanitizer buckets are to be used and changed throughout the day and they don’t even utilize them. Employees continuously make jokes about racism and sexual remarks as if the topic is a laughing matter. I’m all for jokes, but the comments made by shift leads that gets swept under the rug by management is unprofessional. I was removed from their “team” after having a seizure and calling out due to a swollen tongue —but was informed it was due to being late (mind you I showed up three minutes late ONE time), then was told the assistant manager felt I should of fought the situation. From a professional stand point there’s entirely too much joking going on and not enough WORK....