Chipotle Mexican Grill — Restaurant in Town of Yorktown

Absolutely Disgusting Experience at Chipotle — This Location Should Be Shut Down for Cleaning

If I could give this Chipotle zero stars, I would.

From the moment I stepped inside, it was clear that cleanliness was not a priority. Dirty metal trays with stuck-on food scraps sat exposed and unwashed, a health hazard waiting to happen. The drink station was a mess, littered with scattered straws and trash, and not a single employee seemed to care. One of the condiment containers was filled with water.

The seating area was just as bad. Outdoor tables were covered in old food, greasy smears, and crumpled napkins. Indoors, booths were filthy with crumbs and greasy residue. Every surface I looked at—from the tabletops to the chairs—was caked in grime, dried rice, or sticky residue. It felt like the entire dining area had been neglected for hours, if not days. There was even dog food on one of the tables.

This wasn’t just laziness, it was straight-up negligence. It is shocking that a national chain would allow a location to operate in this condition. It’s unsanitary, unappetizing, and unacceptable. If this is how the public-facing areas look, I can only imagine what’s going on in the kitchen.

Avoid this Chipotle unless you're fine with eating in filth.

Literally the only reason I proceeded with my order is the crime of a long road trip and this was literally the only store open still serving food.

I think people would rather wait longer for their orders than have them rushed to the point you don’t even have time to clean your station. There’s always time to clean in between and customer pressure shouldn’t be the cause of skipping cleaning up. People need to wait because it’s healthier...

Very disappointed at this chipotle. It is brand new and should be in tip top shape but it was not. The place was filthy from the kitchen to the seating area. The table behind the line where the employees were assembling the food were littered with food debris. I witnessed an employee moving a bowl down the line and knock the food debris back in the hotel pans along the way. It was disgusting. This needs to stop immediately otherwise it’s just matter of time that they get their customers sick. It was 2pm and it wasn’t that busy. Even in the lunch rush it won’t take them that long to wipe clean the work stations and clean as they go. As a customer, I rather wait a little longer to see a clean servery. If the health department inspector walked in, I’m sure they will receive a failing grade. The chips were not cooked properly and were leathery. I switched to anther bag but was the same so I gave up. I saw anther table switch the chips as well, but it did not give the employees a clue to check and see if the rest of the chips were ok. The dining room was absolutely filthy. Every table was dirty. Trust me, I wasn’t exaggerating because I tried to find a clean table for my family but gave up. Food debris was everywhere. One table leg was even smeared/covered with beans or melted cheese. Very disappointed and scary...

Went to this brand new location only to be left disappointed. My wife ordered a burrito for herself and a quesadilla for me, only to be told upon reaching the register that we could not have the quesadilla after it was already made. The cashier informed us there was no option to ring up/charge for a quesadilla and that we would have to download the chipotle app and order it through the app. We wanted a quick in and out experience, and refused to download the app and the employee promptly threw a perfectly good quesadilla in the garbage. Not only is this a waste of food, it was highly unprofessional customer service. The cashier after throwing out the quesadilla proceeded to tell my wife you can order a kids quesadilla (just tortilla and cheese). I can’t order a quesadilla but can order tacos or a kids meal? The patron directly behind my wife ran into the same exact situation ordering a quesadilla, having it made and then only to be told she couldn’t have it and having it tossed out. For a brand new state of the art chipotle, this left a bad taste in my mouth, and I consider this my final straw with chipotle. I left hungry, angry and fed up with the declining service Chipotle...