Noodles and Company — Restaurant in Troy

I honestly debated if I should even write this review. My problem lies with the customer service I received from the manager at this location. I order from noodles & company so often that I really should invest in their stock. I typically order from a different location as it’s closer to my work, this particular day I decided to go to this location as it’s closer to my house. I ordered my usual dish with the usual requests, so I was surprised to see the dish was made differently. No big deal right? So I go in and explain the situation to the young lady at the counter (who was excellent and very polite by the way) she said she was going to get the manager involved. Manager comes out and I again explain the situation and she was basically telling me that no mistake was made and the order was made to my specifications and requests. I was genuinely confused because I ordered it the exact same way as I always do from my normal location I go to. A simple miscommunication. I’m going to preface this by saying I’ve been on the other side of the desk so to speak, I know how it goes. I was not nasty or irate with them because I know that doesn’t resolve issues. My issue is with how the manager at this location dealt with the situation. She didn’t give me any choices, she made the choice for me and said she would just refund the money. I asked if it could be remade (I didn’t even mind waiting or even paying a little extra if needed) but she said “no I’m not gonna remake it, I’m just gonna give you a refund and you’ll see it in 3 days.” Not sure if she realized it or not but her tone and body language was pretty negative as well. Just seemed very closed minded to the situation. This was a big miss because I really didn’t care about a refund, I was just really hungry as I was fasting for Ramadan and haven’t eaten or drank anything since sunrise. Pretty disappointed on how I was treated by the manager, to the point where I really don’t want to ever step foot back in this location, let alone recommend it to my friends and family. P.S I then proceeded to order the same dish the same way I always order it from my usual location (I was still hungry lol) and they had made it exactly how I requested it. Asked if they make the dishes the same at every location and have the same options and she confirmed they did which made sense because I have gotten the same thing the same way every single time from other locations, but this was the only location that happened to make it...

Disappointed. I order from here quite a bit. I ordered my salad no jalapenos and add spinach. Got a lot of jalapenos and no spinach. I paid extra for that. I can sympathize that I waited for an order I did online and had to wait almost 15 minutes after said pick up time, due to the time I went. However, reading the order is key. Now I have a salad I'm not excited about. EDIT: adding another review. I just ordered from them again today. Once again I am disappointed. I ordered the Mexican salad that was supposed to come with avocado. When I brought my salad back to the office....no avocado. I called to tell them they forgot. A woman answered and said, "We have no avocado in the store." So, I reply with, "Do you offer substitutions?" Her reply? " I didn't think you would call to ask for any." Are you kidding me? So my salad is lettuce, chips, corn and tomatoes. For $8. I need to avoid this place. I am never surprised...

The food was alright if you like that kind of thing (and I do). Getting in and out of the parking lot sucks, and there's not much parking. I've only been a few times but whenever I did go, none of the staff seemed to know what they were doing. The manager had to come and do everything for them, which is too much work for one man. They need to train people better. It's a small place, and they did the best they could with what room they had. It was pretty clean too which is saying something for a place where a lot of people come in and constantly make messes with their food. However, each time I've been there, it's taken more than twenty minutes to get my food, even when it's simple. It once took almost fifty minutes even though there were only two of us waiting on food. That's...