Starbucks Coffee Company — Restaurant in Trussville

Usually I have no problems with this Starbucks. However today I got a trenta dragon drink with no ice. For years I have always gotten my iced drinks at Starbucks with no ice so that my drink will not get watered down at work. I have always ordered it and have never been charged differently than the regular price, however today when I was going to throw away my receipt I noticed there were 3 upcharges of .80 cents. When I asked about it the black woman (I am only listing race for descriptive measures bc I did not see her name tag) who made my drink said that it was bc I got no ice so that's extra charges for to the drink to fill the cup. My drink was not even full and also was not fully mixed. If you are going to upcharge someone almost $3 let them know when you're ringing them up. It's one thing if I am informed of an upcharge and order it anyways but another just to add it and explain only when asked. Not to mention she had an attitude. If this is Starbucks protocol, that is completely fine but just inform the customer. I've worked customer service and worked at a coffee shop before, you always let a customer know. It just was not a good experience, and her attitude was unwarranted. I didn't even act rude in any way and even said thank you for letting me know, but I wish you informed me when I was ringing up I might have done a smaller size...

I never know what to order due to the fact the ingredients in a drink seem to change depending upon who's working. That's very confusing. I went in two weeks ago for an iced coffee for my daughter and me. Was asked if I wanted cream and said yes. We both loved our drink saying it's the best we've had there. Went in about a week ago for the same drink and said I wanted cream. She looked confused, saying it came with it. Wonderful tho slightly confused. Got the drink and it tasted nowhere near the same nor was it the same color as last time. Now Idk which is right or what I should say to get the original drink again. Confused and disappointed. However, I will go...

My first time to order a coffee at the "new" Starbucks inside the remodeled Target. Starbucks was moved over to what was once the small in-store snack/cafeteria and it also got a nice remodel,. I ordered a regular coffee and the server asked if I wanted a flavor with it so I asked for vanilla and the drink was great - I really liked it as I have found most "regular" coffees in Starbucks are too bitter for my taste and required me to add much cream. This new Starbucks is nice, clean and...