I'm very frustrated with our experience. I've eaten here before and the food is very good. It's been a craving on my mind for a while. I placed an online order at 10am with the set expectation from the website the food would be ready at 1030am. I got a call 10-15 minutes later that the order wouldn't be ready until 11am because they were waiting on chicken to arrive. Okay, so I called my husband to tell him not to go yet. He goes at 11 the order still isn't ready. He waits and at 1120 gets told that only one of the 3 burritos in the order is ready, the tacos aren't ready and the chicken still hasn't arrived. He accepts the one burrito and leaves, allowing the rest of the order to be cancelled. He calls to tell me not to send him to that place any more. I called to inquire what happened and the girl who answered the phone told me she just got there but that my husband didn't want to wait so they cancelled the rest of the order. An hour and 20 minutes after the order was placed. The girl who answered the phone lied probably because she didn't have a clue what was going on an wanted me off the phone. My husband didn't say he didn't want to wait he was told the order still wasn't ready and some parts of it still weren't even in the building.
Why wouldn't unavailable items simply be declined? The call back I got could have been: Hi we are out of item A & B, would you like to change your order? Here's what we have right now.
Disappointing to get...
Read moreI had read an article a year or more ago about the best breakfast burritos in Tucson, and this place was called out so I bookmarked it. Finally, got out here when they were open (had tried twice before, during posted hours to find them closed) to judge for myself... bringing along my husband who is a breakfast burrito aficionado.
Located west of the outskirts of downtown, it is in a quiet little neighborhood. When we walked in there were quite a few people waiting for food (great sign) at 10-ish on a Saturday morning. They had a few things in the cold cases; fresh menudo, salsa and chorizo. I did not notice a ton of market items so I am guessing people love this place for the take out food.
We ordered two of the 'big breakfast burritos' and a couple empanadas. They have a couple of old tables in the courtyard to eat at, although they were not kept up in terms of cleanliness. The empanandas were okay. The breakfast burrito absolutely did knock our socks off. Not sure if it was the divine homemade tortilla or the perfect blend of egg, chorizo, potato, bacon and cheese. Like seriously, it may have been the best breakfast burrito I have ever had and I think that had to do with the balance of items inside.
If you can get past the rundown look/feel of the place and them not always being open when you would expect them to be... the breakfast burrito IS that great. I am guessing the other menu items are...
Read moreThe first and only other time we had Anita’s was around 2 years ago and it was great - food was delicious, aqua frescas on the ready, plenty of salsa, and not too long of a wait to get food after we ordered. However, when we went back this past weekend, it was the complete opposite. We walked in and there was maybe one other couple before us.
We ended up waiting an hour for five breakfast burritos.. at a place that specializes in breakfast burritos (there were 2 girls after us who came in and ordered/paid then ended up leaving because the food took too long).
They got our orders completely wrong except for one burrito. Not sure if this is the fault of the guy that took our order.. he did seem a little hesitant as he wrote them down. First, we ordered five and realized we were only charged for four so he never ended up writing the fifth one down. Then we told him and he wrote it down. We got our burritos and brought them home and opened them up to find they were not the ones we ordered.
They ran out of salsa. We did get there closer to noon so maybe they ran out but for a place that mainly does breakfast burritos, I would think you would plan accordingly to have enough for busy Saturday mornings. They also did not have aqua frescas, horchatas, or coffee.
Good tortillas but terrible service. And not really much of an apology for the wait or the lack of condiments/drinks.
Sadly, I don’t think we’ll...
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