Coffee X Change Bistro — Restaurant in Tucson

The owner/manager here is so rude and entitled. My cousin and I went here yesterday to study and have coffee/food. She had been saying good things about it so I was excited to make the drive from OV to check it out. We had been at work together that morning and my cousin has a 4 am job that she goes to first. She had a leftover Dutch Bros cup from that morning with a very small amount of it left (it was about 12:30 when we arrived). We sat down, decided we wanted to move outside instead because it was cramped and hot inside so we got up and began to walk to the patio. On our way out, the man, carrying some plates of food asked, "Are you guys leaving?" And we responded that we were heading out to the patio. He then said "You can't have that drink in here", to which my cousin acknowledged him and said "Okay". We continued to turn back around to walk out (and also find a garbage can because did he expect us to stop in our tracks and throw the drink on the ground in the middle of the hallway?), and as we turned he SHOUTED after us, "HEY, MISS. HEY. YOU CAN'T HAVE THAT IN HERE" to which she turned again and replied "Okay, I'm heading out with it and will throw it away". We got outside and she promptly chugged the drink and threw it away without sitting down (she stood beside the table to let them know she isn't getting comfortable and intends to quickly discard the drink). She walked away to toss the drink and grab something from her car and while she was gone, guy comes around all of the tables outside and loudly asks how everyone is doing, while scanning his eyes over tables to obviously check for the drink.

Once she comes back and sits, we mull over the menu online, though we're a bit shaken by the interaction we'd had, we decided to continue to make the most of our day. I had the menu up on my computer and he approached the table. Again, LOUDLY asks, "Can we have a discussion?" (THAT'S not confrontational at all lol) to which we say sure. He then proceeds to, loudly, in front of the whole patio, ask what the deal was, why didn't we listen to him, why did we "get snippy" with him, etc. We did acknowledge him first of all, and "okay" is a perfectly acceptable response to "you can't have that drink in here" so we were a little confused by what he meant by we were snippy but we let him continue his weird rant. He then began to say that we're taking up space "without ordering anything, so are you going to order anything or not?" That took me back- I swear I only see these types of cliche business owner interactions in movies. I turned my screen toward him and said, "I'm still looking" and he says "That's fine but you guys are using up the space and haven't ordered anything." It was very enraging, very unnecessary confrontation, especially with the scene he was causing rather than being more professional. We promptly left and will not be returning, JUST because guy couldn't keep his professional composure. He needs lessons in professionalism and maybe manners? Funny how he hasn't learned from his other similar, poor reviews either.

Also, I find it to be a red flag when small businesses reply to every single negative review and try to gaslight the customers and belittle their experiences or try to act like "thats not what happened". A good business takes every review with pride and doesn't feel entitled to justify them but rather learn from them. Seems like this place picks on women honestly and we don't support misogyny here. If anyone is looking for a good local coffee spot, please save yourself and go to...

I see that unfortunately I am not the only one who had a poor experience with the owner/manager.. I am a social worker and was meeting a member at this coffee shop. Never been before. It was the middle of the day and I had gotten coffee earlier in the morning from Starbucks that I was working on finishing. I brought into the coffee shop with me to have during the appt..which I didn't think anything of. As I was sitting at the table beginning to talk to a new client the owner/manager came up to me and very sternly told me to get rid of my drink as no outside drinks were aloud in. I innocently asked if he was being serious...without hesitation this man RAISED his voice and mocked me. The whole restraunt was staring and it was quite embarrassing. He continued to yell at me while I tried to explain that I didn't know this was a thing...I went and out my drink back in my car and continued with my appt. But it was EXTREMELY unprofessional and just plain rude. There are ways to communicate effectively and that was not it. I won't ever be going back..and will not recommend to friends/family. I wanted to follow up with this man and genuinely apologize because I genuinely did not know it was a thing and was not trying to be yelled at like that...but I was honestly too intimidated to approach him again because I didn't want to be yelled at again. How sad for you to make people/guests feel that way.

Your response to this post is exactly what I was expecting from you. Made up false allegations to try and justify your behavior. If i was trying to hide my drink why would I have it on the table in plain view. My purse is not big enough nor empty enough to try and hide a Starbucks drink. That's almost hilarious. Your previous reviews prove that you have some type of anger issue and although my client did mention that it was disrespectful (pointing out something I truly did not think of) she also stated to me how incredibly rude you were. I can handle direction and follow rules. I will not stand for disrespect and that's exactly what you served. Accountability says a lot about a person and establishment. You are failing. I apologize for not seeing the sign. I apologize for being disrespectful. It wasn't intentional and it did not deserve your disrespect and...

I'm not one to harbor on the past but honesr is important. I have been to this coffee shop multiple time and have walked in sat down and dome some work. On one occassi on i have been the only person in the coffee shop. During my visit no one has every approached me for anything. A coffee shop is ment to host people and when they are in the mood they have the convenience to order drinks and food at their will. However, this time a man approached me asking if I found anythi g on the menu and I respond no, because I will be leaving soon. Apparently, that was not the answer he like. And the rude attitude began. I stated that the way he is speaking to me was impolite but he said it wasn't. He said i didnt look up at him when speaking. Well the fact is people who are on the spectrum do not always look people inthe face it is difficult. Instead of just stating hos purposes he asked if i knew what a business is for. Passive aggressiveness and said he didnt want to agure and walked a walk but keep giving me rude looks. He then countined to ask me if I knew what a business is for. Don't waste your time at this place. The management is rude, inconsiderate and obnoxious. If you want horrible service and rude wait staff then come to this place. There was no apology for speaking rudely or even addressing the fact the his tone was rude. If people like him don't know how to talk to people don't work in customer service. Additionally , if you never come across people on the spectrum learn how to communicate. He never one mention the reason gor his attitude and only want to insult me for being there. This is a coffee shop which people should sit freely. If the place wants to be seen as something else...