I’m a professor at the University of Arizona, and I was ecstatic to finally have a place that served alcohol on campus. It seemed great to have a place especially where colleagues might enjoy meals and drinks together. I’d been frequenting the place since it started through to now, but after an horribly disrespectful run in today with the manager - a larger, middle-aged, caucasian woman with identifiably bleached hair up-done à la Karen and whose name I’ve already forgotten - I will absolutely not be returning. I use a bike to get around town (disabled, can’t drive) and haven’t been able to acquire a new lock for it (my last one was stolen about a month ago). I’ve been bringing my bike with me as I sit on the patio some days (plenty of space, goes right next to the trash can out of everyone’s way), and it’s never been an issue with any of the employees or other managers. Unbeknownst to me, and contrary to my experience where this behavior was both permitted and never challenged, this wasn’t the restaurant’s policy, and I needed to move my bike. Instead of taking the time to explain that to me, Ms. Manager who was stepping in, unfortunately, at the bar told me it was against the rules, and that she wouldn’t allow it, while shaking her head and using the voice a parent might use when reprimanding their child. When I asked if she was serious, out of my own confusion, she confirmed, now switching her tone to one of aggression. When I told her it was weird this was suddenly an issue given my experiences here (one just two days ago), she reaffirmed it was “always” a rule, and in front her her entire staff started (1) loudly complaining about her staff not following the rules and (2) requesting I personally give her the names of her employees and/or identify the ones present who had permitted this to begin with, so that, and I quote, “[she] could fire them right there, ‘cause [she’s] tired of people not following her rules.” I’m not sure what place this kind of communication has between a restaurant manager and any patron of theirs, let alone a long-time supporter of their venue, but I certainly won’t stick around to give Ms. Needs-Some-Manners time to try again. I’ll take my colleagues elsewhere and follow up with UA leadership. What an absolutely atrocious way to treat a customer, not to mention one who also works and teaches at...
Read moreMy roommate and I never dined in, but we did order in. The delivery timing was fine. We never waiting more than the designated delivery time on the app, but the food was just not great. The Brussels sprouts were alright but they just weren’t seasoned enough and pretty bitter. The pork dumplings are not worth it. 5$ for 3 dumplings?? Cmon now. They weren’t even that good. They could’ve used soy sauce rather than the sweet and sour sauce that the restaurant drenched them in. We also ordered a bucket of wings. Also, don’t order the bucket of wings unless you like pink chicken. They’re spicy, yes, but they clearly weren’t fried and were pretty undercooked. The only good thing we got was the chili cheese fries. They weren’t bad and it’s probably one of the only things I would get again. It wasn’t worth the money, but if you’re curious just dine in and get...
Read moreSLOW and that’s putting it nicely. Would be nice to see someone in charge running the show. 30 minutes for an app. Over an hour for the entrees. After a while you don’t want to eat anymore and you forget why you even came here. The prime rib dip could be served on some of their fantastic bread that comes out with the charcuterie. If you want to waist time and money this might be your place!
Held hostage here. Can’t even get someone to bring a check and get it paid. 30 minutes for that process.
A two hour experience waiting for the to-go order that we placed at the time of the dine-in order. About the 1.5 hour mark, we wanted the check and tired of waiting for the to-go. Told to cancel the to-go.
They finally brought the to-go and check at the two hour mark and still billed us for the to-go.
Read more fantastic...
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