Nothing Bundt Cakes — Restaurant in Tucson

Right now I am giving only 2 stars until I hear back from the Manager of this location. I placed an online order for 12 bundtini's yesterday as a birthday gift for my Mother and had it delivered today via Uber( I live out of state), come to find out the bundtini's were DESTROYED! I am not sure if the Uber drive was throwing the box around their car or what, but my niece sent me a pic of them and they are just a mess.

She tried to salvage what she could but it's no use. i called this location as this is where I ordered from and asked to speak with a Manager. I ended up speaking with someone who was not a Manager let alone an Asst. Mgr, but she has the most tenure working for NBC. She was very kind and took my information to have a manager get back to me. I am hoping to hear back from someone to rectify this so I can walk away with a good feeling.

oh! and according to the young lady I spoke with they have had issues with deliveries thru Uber in the past?! Then why keep using them is my next question??

UPDATE

I received a call from Adaline, the Manager of the NBC in Tucson and she was very kind and apologized for the the service we received from Uber deliveries. after talking with her she has rectified the issue and I am grateful for it as my original order was for my Mother's birthday. So I have updated my review to reflect that I am walking away with an acceptable resolution to address the issue. Thank you Adeline!

UPDATE 2

Adeline and the girls at this location went above and beyond beyond to make things right from the original order/delivery and now I am a customer for life. Thank you Adeline and NBC for all that you did. 5 stars...

DO NOT USE THIS BAKERY IF YOU NEED THE ORDER DELIVERED*

You guessed it: ZERO STARS would be given if possible!! I placed an order for my daughter's birthday party. Her party came and went.... NO DELIVERY but of course the bakery was closed by the time we figured this out & called.

I call the next day & learn this location sometimes uses UBER EATS to deliver. Rachel tells me, we'll refund your money. Cool, sure, but not "hey I'm sorry this is messed up, LET'S MAKE IT RIGHT." I stated I was disappointed that it really put a damper on the party and was a total bummer. Rachel asks her manager about this who then says, "IF YOU WANT TO REORDER, WE CAN THROW IN A FREE BUNDLET. It's not our fault bc the mishap was caused by Uber Eats, not our own driver."

A FREE BUNDLET?!! REALLY?!! Yay let's have the birthday bundlets delivered the DAY AFTER the birthday party but wait, here's a free five dollar item!!! C'mon...

GREAAAAATTTTTT CUSTOMER SERVICE!!! With this pathetic "resolution" I should probably be thankful they offered to refund my money on "the order that...

I love coming to nothing Bundt cakes. I had several in Columbus Ohio I personally visited whenever I was on a certain part of town. I was super excited when I found out Tucson had nothing bundt cakes. I also was like well I figured I should go visit and maybe order something for Mother’s Day here. I went on the website and ordered little bundtinis online. It was a decently priced so I got all my stepmoms favorite flavors and was super excited to pick up on Friday before I went out to Phoenix to show her these awesome bundtinis. I went to go pick it up from the store. But when I went to go get it I was glad enough to check the water because when I opened it it had a happy birthday on it. When I wanted Mother’s Day on it. So glad I opened and checked it because it would have had the wrong flags on it. I mean it was a little funny but they didn’t really apologize or anything when I opened it. They just gave me the right flags and that was it. I don’t know who mixed that up. But that’s why I couldn’t give a 5 stars. Especially when I had asked online for the...