Panda Express — Restaurant in Tulsa

This location closes at 10 pm. When I drove up at 9:20 and saw an employee leaving, I should have known it was a bad sign. This place is so poorly managed it’s hard to believe. I would suggest they seriously reevaluate the training program. Don’t bother showing up if it is within 30-45 minutes of closing because they will likely be, or claim to be, out of food and will be much more interested in preparing to leave than in preparing food and taking care of the customers. They lock the doors early so you are forced to go through the drive through. They are very, very, verrrrry slow on the window and when you finally get to order, ( 2 cars took over 10 minutes) after you order don't be surprised when you are told they are out of food. If you ask questions concerning when more will be ready since they are supposed to be open for at least another 30 + minutes, they will make up stories like that they are out of the ingredients to make standard menu items such as fried rice, orange chicken, etc. Since they are so anxious to leave, they really should just close at 9:00 pm, but then you would have to arrive at 8 pm to possibly get food. At least if you are lucky enough to get some food, it is decent, or used to be when I was actually last served. But why go through the frustration since they obviously don’t seem to care? Find a place where management cares enough to properly train employees, or where management is properly trained and proper culture is instilled in...

The up most unsatisfactory experience ever. Placed N order on their website 45 minutes before they closed. Went to pick up food and drive thru line long and actively having customers enter the establishment to eat. Food was not ready when I went to pick up nothing even put in containers. I was told oh we are out of fried rice and out jof . Watching an employee dump and entire container of fried rice made me question the reasoning behind that as well. After looking at what good they did have available it was dry looking as if it had been sitting there for hours, sauces dried and burnt to the metal pans they sat in. Then when I requested a refund I was told the manager is not here we can't to that. I was told,"Oh we tried to call her earlier mad she didn't answer." I insisted for them to call again and she did yet I was still told I could not have a refund tonight. It would take 2-3 business day before I would receive anything. I requested a copy of my receipt and she said,"Oh you can just take a picture of it." The worst experience I have ever had in a restaurant with horrible customer service!!! Julie and Toni should be made known to everyone it's the industry they work in to provide customer service and they are...

Horrible, horrible service. This place has gone down hill, recently, in the past few months. The people who work here don't care about their job. Always have to wait over 5 mins for someone to take my order in the drive thru and always have to wait over 10 mins for my food. The workers don't greet you at all, if you choose to go inside to order. Their lobby is always closed. Why? I assume everyone should be staffed by now and if you are staffed, why does your lobby continue to close? The worst experience I have was with Julie, Jessica, and Toni, about the ridiculous long wait I have, when I was told it'll be only 7 mins. To think they should be more professional, because they are "managers or shift managers." These 3 are like a little clique that instantly bullied me and talked in a different language in front of me, regarding my order, laughed about it, and refused to compensate me for anything. I'll be sure to let corporate know how "professional" their "managers" are acting and...