Jimmy's Egg — Restaurant in Tyler

Went here for breakfast on a Saturday morning around 8 am. The place was only about half full but I knew it would fill up quickly so we were quickly seated and had our order in within only 3-5 minutes. There is a huge menu of breakfast items but all we ordered Senior 2 egg omelette and 2 eggs with sausage; a simple and easy 5 minute preparation. 25 minutes later we were still waiting watching them bring plate after plate out including people who had come in at the same time we did and with much larger orders. Our server checked back with us and when she saw we didn't have any food, I watched her go to the kitchen counter and take a ticket off the clip and say something to one of the cooks. I knew this meant that they had not even started on our order after all this time. At a little over 30 minutes waiting time, our food was brought out. The two eggs and sausage were hot which told me that they had just been prepared, but the grated cheese in the omelet was not even melted which showed that they had rushed it out without cooking it thoroughly. The toast was literally soaked on one side with what I thought was melted butter but tasted rancid. The omelet and toast were not edible after all that time waiting. Meantime, while we were waiting, a party of three sat down next to us, ordered, and had all three meals on their table within 10 minutes. As we got up to leave, the restaurant had filled up during the 45 minutes we were there but I honestly have no idea why anyone would go there. The food is below iHop level and the lack of organization is terrible. A couple was seated behind us and I watched them try to get their server's attention for 10 minutes so they could order while he was busy at another booth telling them his life story loud enough for all of us to hear. Sorry, Jimmy's, but I will not be...

Jimmy’s Egg sits on the edge of town like a waiting room for people who don’t yet know they’ve been judged. The parking lot’s full by 8 a.m.—trucks idling, coffee cups balanced on dashboards, and men with faces like dried creek beds stepping heavy toward the door. Inside, the light is too bright, the booths too close, and the air smells like forgiveness if it were fried in bacon grease and served with a side of hash browns.

The waitress was a wiry woman with a voice like a screen door and a neck that turned slow, like she didn’t trust what might be behind her. She called everyone “hon” with the same conviction a preacher has when he says “repent.” Her name tag read Claudine and I have no doubt she’s seen some things, probably buried a few of them under the tiles in the kitchen.

I ordered the country skillet, mostly because I liked the way it sounded—like something you eat before setting fire to a barn. It arrived heaped and sizzling, eggs over-medium with just enough run to remind you that nature doesn’t always finish what it starts. The sausage was spicy in a way that made me feel watched. The potatoes were good—too good, maybe—and I began to wonder if anyone who eats at Jimmy’s Egg ever really leaves, or if they just dissolve into the furniture one booth at a time, their souls spooned up with gravy and passed on to the next.

There was a man in the corner with a comb-over like a failed evangelist, muttering into his toast. Behind him, a little girl stared at her pancake as though it might bite first. The whole place felt like it knew something I didn’t, some divine joke whispered behind the counter, and I wasn’t sure if I was supposed to laugh or confess.

If salvation comes with coffee refills and hot sauce, Jimmy’s Egg might just be a holy place. But if not—well, it’s still a hell of...

Food was great... Service was HORRIBLE.

We came in on a Sunday (so keep that in mind) and people who came after us not only GOT their food, they had time to FINISH and pay 20 minutes before we even got our food.

When I spoke to the waitress (twice) she didn't seem overly concerned at all and said it was because of what we ordered (chicken and waffles/ egg/ bacon and french toast) Seriously??

Apparently she said the manger took 35% off of our bill. While I appreciate that, I would've appreciated the manager coming by themselves to touch base with us.

I've worked in the restaurant business and anytime a customer has an issue, the manger should, at the very least, swing by to check in.

My MAIN issues are these:

1. Everyone else in her station was served in an appropriate time frame.

2. Everyone else who came well after us came and went before we even RECEIVED our meals.

3. Our served blamed the delay (of over an hour) on what WE ordered and was not apologetic until my husband became irritated the SECOND time we talked to her.

4. Management never swung by to check in on our complaint.

5. After all of this, all the staff avoided us like the plague. Good luck getting any coffee refills or water refills after that. Mind you were were trying to be courteous and we're not making a scene at any point and time.

We will give them another try maybe in a few months and not on a weekend but the fact that everyone was taken care of except us made us very uncomfortable and, to be honest, pretty pissed off.

Be warned.

Update: Never going back. I get a bad taste in my mouth every time I drive...