Red Lobster — Restaurant in Vallejo

Poor Customer Service and Lack of Empathy - Stay Away!

I recently had an extremely disappointing experience at Red Lobster that I feel compelled to share with potential customers. My evening took an unfortunate turn when I returned to my car after dinner, only to find that the glass trunk had been shattered, and all of my belongings were stolen. Hoping for some assistance, I approached the attendants at the restaurant, only to be met with a shocking level of indifference.

To say that the attendants were blasé would be an understatement. They displayed a complete lack of empathy towards our distress and showed no genuine interest in helping us. Their nonchalant attitude and apathetic demeanor left us feeling abandoned and utterly helpless in a situation that was already stressful enough.

Expecting some understanding from the manager, we approached them for guidance and support. However, their behavior was far from satisfactory. They displayed impatience with our nervousness and made minimal effort to assist us. Instead of being a calming presence during our time of need, the manager's dismissive attitude only heightened our frustration and disappointment.

Unfortunately, this experience made me question the level of security provided at the establishment. The fact that such incidents seem to happen regularly, as indicated by the lack of concern from the staff, is an alarming realization. As a customer, it is disheartening to see a business place so little importance on the safety and well-being of its patrons.

I strongly urge anyone considering dining at this Red Lobster location to reconsider their decision. The lackadaisical attitude of the attendants and the unsympathetic behavior of the manager are clear indications of a business that fails to prioritize customer satisfaction and assistance.

In conclusion, my experience at Red Lobster was nothing short of a nightmare. The complete lack of empathy and assistance displayed by the staff, combined with the dismissive and unsupportive attitude of the manager, left me feeling utterly let down. Save yourself the frustration and disappointment; choose a restaurant where customer service and safety are...

Mother’s Day Dinner at Red Lobster Vallejo – Flavor, Fun & Family Vibes

We celebrated Mother’s Day at the Red Lobster in Vallejo, and the experience was absolutely worth it. My wife loves seafood, so we brought the whole family out for a special dinner—and this place delivered big time.

We kicked off with those famous Cheddar Bay Biscuits. Still warm, buttery, and flaky—basically little clouds of happiness. My wife ordered the Ultimate Feast (crab legs, salmon, shrimp scampi, and grilled shrimp), and it was cooked perfectly with bold flavors in every bite. I had the Bar Harbor Lobster Bake—lobster tail, scallops, shrimp, mussels over linguini in a white wine garlic broth. It looked like something out of a food magazine and tasted just as amazing.

We also shared:

Signature Seafood Mushrooms – shockingly good, even for someone who doesn’t usually do mushrooms. Bacon-Wrapped Scallops – buttery, crispy, and packed with flavor. Calamari – lightly fried and flavorful, not rubbery at all. Bacon Mac & Cheese – cheesy comfort food, and the kids devoured it. Drinks? The Watermelon Lemonade and Strawberry Lemonade were tasty but a bit sweet, so we added a splash of water. Still refreshing.

It was the first time some of our kids had ever been to Red Lobster, and they couldn't stop talking about how good everything tasted. We did wait close to an hour despite a reservation, which was a bummer, but the staff was friendly and made up for it once we were seated.

Bonus: Before dinner, we walked over to Best Buy next door and I picked up a few cool collectibles for my collection. After dinner, we ended the night with a movie—"Sinners"—different, intense, and a perfect way to wind down.

This Red Lobster is a great spot for special occasions or just when you're craving seafood done right. It’s family-friendly, flavorful, and left us full, happy, and with some great memories....

We go here every year for our anniversary. Typically, we have always had great service and yummy food. We loved celebrating here every year.

We just had a visit during the pandemic: (I am unsure if this was an off night, or what, but here is what our experience was)

We had to go on a specific night to get the promotion we wanted. Endless Shrimp. (It used to be any day during the set promo window Sept to Nov.)

There was a 50 min wait: you go in give your name and cell number. They text you when your table is ready. (Note: they are limiting party to size to 6 people.)

Once we we were seated, we were given a single sheet, double sided paper menu and our silverware wrapped in paper napkin. Only thing on the table was the tablet that you can pay at. Staff had masks. There were limited seats to do social distancing.

We knew what we wanted, but the selections were limited. Then when we went to order they didn't even have some of them. Therefore, limiting what you could get even more. We were given 3 biscuits, 2 were not as fresh.

Drink selections were limited too. Some sodas were unavailable. When my husband's drink came, it was not the right mix and didn't taste well. Drink refilling was not a strong point.

Our appetizer was good. Food was ok. My husband had part of his food come out cold at one point. I also had warm-ish food served to me, but the plate was really hot. We had to wait 10 to 20 min between each set of our food coming out. Previously, food came out quicker. (5-10 min)

Overall, this visit was kinda mediocre. If this had been my first time going here, I wouldn't go back.

Don't get me wrong, I do get that its different due to Covid, but there were...