Crumbl — Restaurant in Vancouver

TL;DR: cake-like cookies (soft inside and slight crunch shell outside). COOKIES ARE GIVEN WARMED, I REPEAT: COOKIES ARE GIVEN WARMED. Pricey but a nice treat for special occasions (or on a daily basis if that's what you prefer, haha). Cookies are not overly sweet!

Tips: Check the app or website in advance for the flavors of the week. You can also order pick up via the app.

Parking: shared lot.

Atmosphere: SUPER BRIGHT haha. Seriously, the interior is so pink and white. Fast paced ice cream shop feel. Upbeat music playing in the background. Very small waiting area. The sweet aroma that invades your nostrils upon entering the building is wonderful.

Menu: 6 weekly rotating flavors posted on the digital menu to the right of the entrance. You can also check the app or website for the current flavors of the week.

Service: order and pay at the front register or via app or via the kiosk to the right of the entrance, under the digital menu. Pick up your cookies to the left of the register at the pick up counter (there is a monitor above that counter that will display your name and place in line for pick up). You will be shown your cookies and asked, "Does everything look ok?" upon pick up.

Ok, I admit I avoided this place because "who wants to spend $5 on a single cookie" when I can get a box of a dozen for the same amount of money. BUT, I tagged along with a friend here and I was pleasantly surprised. The cookies are given to you warmed (aside from the chilled ones, etc.) and they are not overpoweringly sweet at all. I was honestly expecting my teeth to fall out from all the sugar after taking a bite but the cookies are not as sweet as they look! They are very hunky and almost cake-like and have the perfect amount of sweetness, even the ones with candy/chocolate. If the cookies have frosting, the majority of the sweetness comes from the frosting so there is a nice even balance instead of a super sweet cooking topped with even sweeter frosting.

Candy Cane Brownie: I enjoyed the brownie taste of this one and the cookie part wasn't all that sweet! I could just sit and eat the brownie portion all day.

Pumpkin Pie: like a snickerdoodle topped with pumpkin pie filling. It's the slice of pumpkin pie that you want without the commitment of buying a whole pie.

Semi-Sweet Chocolate Chunk: wow, what a wonderful blend of cookie dough and chocolate chunks. This classic really hit the spot especially because it was warm -- all that was missing was a...

For a second time, the staff at this location has just been terrible. The first time I went here, the staff were literally saying they were going to quit and offered customers no help when their ordering machines were not working causing many of us to be double and triple charged. Went in again last weekend and the staff was playing explicit rap. While I like rap, this is so inappropriate for a family oriented business with customers who are often children. The cookies are alright but the company needs to address whatever is going on with their staff. Both times they were indifferent and rude...

I have been sending Crumble to my wife's work in Clackamas for years and been very pleased, until Valentines day 2024. Had a nice ½ dozen on the way when it started snowing the night before. I called the location and left no less then 4 messages to postpone until the next day. No one ever returned my call and it wasn't until after I spoke with the delivery driver minutes before they were about to pick up that the order got canceled. Then no word on the refund so I had to pay for the same thing the next day. So far to date, still no refund, or credit, or any effort to rectify this. I'm very...