Dairy Queen Grill & Chill — Restaurant in Vancouver

The guy taking orders in the drive though is unbearable. He’s trying to be funny but he’s not funny. I try ordering a butterfinger blizzard and he said no I can’t have one. So I think they’re out of butterfinger and order the cheesecake one and he says “just kidding we have butterfinger”. Ok? So I order a small and he said “no you want a medium.” I tell him no a small please and then he says “medium?” So. I spell out s.m.a.l.l. And he says “oh so medium.” He’s not being funny he’s being annoying. So I tell him to “charge me for a small but give me a medium then”, and he says “no that’s not the way it works”. So then I get frustrated and tell him to give me a godang small! The whole time he’s laughing. I finally get to the window and he’s not acknowledging me but chatting with the coworkers with the window open. I pay and he asks if I want a receipt and I say yes. He says “why? You don’t need it” Like what? What do you mean why? I tell him I want my point for the app. And he tell me I can give him my info and they can add points to my account right from the system. I tell him that’s ok, I’ll just take the receipt. I don’t understand why this whole process had to be so difficult. This isn’t the first time I’ve had to encounter his odd behavior. I’ll go somewhere else from now on. He is truely...

This is without a doubt, the worst Dairy Queen in the state of Washington. I wish I could count all the ways, but here are some of the highlights:

• They never have ingredients, to the point I was once told by the drive-up attendee “Yeah our manager is the worst, she never orders what we need. It’s probably easier if I tell what you CAN order versus what we don’t have.”

• Hours are wildly inconsistent, to the point I once called in advance to be sure they were open, only to get over there ten minutes later and be told they closed a half hour ago.

• “Can you hold on a minute with your order, one of our employees is having a mental breakdown right now….” aka something that was actually said to me while ordering

• Long lines and waits, routinely 30-40 minutes sitting in the drive-through, often times you’re asked to pull aside at the drive up window and wait for your order in the parking lot

• If you order one thing, expect to get something else. “Um, excuse me, this doesn’t look like the Oreo Dirt Pie blizzard I ordered?” “Oh yeah sorry we are out of that so I just made you a regular Oreo…”

In short, this location is the most mismanaged, poorly staffed DQ you can find. Even if you’re desperate for late night dessert, I recommend you reconsider. After all, they’re probably not...

I am very sad to say that I can no longer visit this location! It used to be my favorite despite the slow rate things were served. As of recently I have had too many disgusting visits here. First off, I bought two plain vanilla ice cream cones. One large, one medium. Yet when I got to the window and despite the lady verbally confirming as she gave them to me. I got two mediums. I don't know if she realizes saying something is a large when clearly it's the same size as a medium doesn't make it a large. This has happened multiple times. However, I still stuck with this location (as its close to home). The killer to my desire to ever return sadly is more on a personal note. One of the poor women who work(s/ed) there had HORRIBLE dandruff (?other issue?(massive chunks of her scalp)) peeling away from her head. It was clearly visible and she had NOTHING on her head not even a flimsy cheap hair net. I don't know about you but its hard to suck down a wonderful dessert when the high likelihood of someones head in your food is present. These are just a few of the concerning and annoying things that have happened here. The sad thing is, this used to be a very clean and tidy place the only issue ever being the slow pace which was accounted for with lack of staff and everything...