Martizz bakery — Restaurant in Vancouver

THE WORST POSSIBLE CUSTOMER SERVICE I HAVE EVER SEEN!!!!! The cakes are ok. If you pick one up from the case they are alright, but a little on the spendy side. If you order ahead prepare for them to either completely mess your cake up or be MORE THAN AN HOUR LATE FOR A WEDDING CAKE!!!!!! Yeah, because of them my wedding started late. I went in 2 times to go over the plan. Told them the name, description and time the lady would be picking up my cake and they wrote it all down but she got there 15 minutes early and they told her they had no cake for us at all! Then she calls me while I'm getting ready for my wedding and I had to send front and back pictures of my reciept. My first reciept they gave me when I ordered, as well as his handwritten "agreement" of how it would look and the fact that I had to pay an ADDITIONAL $20 more than what was agreed on. The reason for this was because his coworker and brother "forgot to tell me it was an extra $20 for a base for the cake" I was upset about this especially 3 days before my wedding but was assured that it was only a DEPOSIT and I could bring back the base anytime to get my $20 back. Fast forward a little less than 6 weeks later, I had my honeymoon, family in town and a million other things to do that you have after a wedding. In addition to that I was still pretty upset about my cake being late so I figured I would take it when I had the time, especially since they gave no time limit whatsoever. I tried to return it very nicely and the same guy who took my order started arguing telling me it was too long ago because it's been a month!!!!! As soon as he got rude with me I said hold on you guys were an hour late with my cake! I had to send a member of my wedding party to pickup they were supposed to be in Beaverton!!!! He said that's not our problem she was early. Well I have the proof via text, phone calls ans his handwritten notes on the reciept. (All receipts are handwritten on a transfer pad) They were late with my cake, never apologized, were rude to both people who tried to pickup my cake (probably because I had already paid for it 3 days prior) Then yelled in my face argued with me tossed the $20 at me when I started pointing out what he did to me. I'm really sad because we did like getting out birthday cakes there. So much so that once when we found meal worms and moths in their pumpkin seeds, we called to let them know so that they could take care of the issue before the health department got involved. They never even said thankyou for that, in fact they acted bothered. We chalked it up to them maybe being busy. They have a huge lack of communication between employees, terrible customer service and the cakes are good. Thankfully we found Dulce Tentacion right where the old Julia Bakery used to be and they HAVE Amazing Customer service!! They also have better tasting and cheaper cakes. I will take my business there from now on. All I expected was the refund of the $20 cake plate I was returning as well as maybe an apology for causing my wedding to start an hour late. I had to pay $107 for an extra hour at my venue. Please don't make the same mistake. Go to someone who appreciates...

I have never been so disappointed in my experience with a bakery before. The day of my baby shower my spouse picked up what was supposed to be a “white cake” (it was ordered to be) & this is what we got. A blue cake. With the party 2 hours away we panicked & called & although they refrosted the cake again, the baker himself was super rude & insisted that the cake was supposed to be that color until we resent him the order & CLEARLY it said white & his excuse was “well it was cheap anyways” but we paid 75$ to just have them basically ice a cake & throw pearls that WE literally purchased on the cake & they had ruined the edible monarch butterflies that you see on the cake which were also purchased by us, by then it was too late for me to reorder more butterflies so I had to improvise everything. The staff themselves were nice & I know they wanted to make it right but the bakers attitude himself was just not okay. We’ve had many cakes made by them & I don’t think we will ever be returning after this experience. The cake was dry anyway. Save yourself the headache or pick up your cake extra early to make sure it’s what you want. Two stars because the staff at least were nice & another gentleman refrosted the cake...

Beat pastries ever. Expensive ones but good and worth it. You can mix and match the stuff in a bag, they know what each pastry cost which makes it easy. Some are only like 90 cents and some are a few bucks so be careful filling a random bag, the price can climb quickly lol, I've spent over $10 on just a few pastries but I don't regret it, they were the best. Nice little selection of other items as well and like all Latino markets it's packed tight in there so not much moving around room but that just means there's more to buy. I love the staff, they are super nice, helpful and willing to answer your questions. As an American there was an item I was wondering what it was since it had no English on it and I don't speak Spanish, the man I asked was super nice...